Research on two exposure techniques--book displays and book lists--supports the idea that browsers need, want, and will use some type of guidance to narrow their book selection. Two reasons for this are given: these techniques require little patron effort and reach large numbers of browsers at one time. (Author/EM)

Argues that semiotics, the science of signs, provides a suitable research tool for investigating the communication process in public libraries. Literature review identifies research using semiotic methods, as well as communication research in public librarianship that would have profited from semiotics, as a first step toward understanding the…

Develops a conceptual model which places public library use in the context of a series of interrelated decisions made by consumer about allocating time to various activities based on relative costs and benefits, and tests the model against available data on the characteristics of public library users. Seventeen references are included. (EJS)

Discusses the accuracy of reference service in libraries as measured by evaluating answers that reference librarians give to factual questions. More than 30 reference accuracy studies are analyzed, variables explored in each study are examined, further research needs are described, and suggestions for improving service quality for reference…

This review of research on minority (Afro-American, American Indian, Asian American, Mexican American) librarianship provides overview of early developments, civil rights era and contemporary developments, and professional organizations. A state-of-the-art review by ethnic group notes purpose, methodology, and conclusions of selected research in…

Study of New Zealand public library effectiveness duplicates research by Childers and Van House which examined the multiple constituencies model of organizational effectiveness. Librarians, users, and councillors rated performance indicators identified from the literature, and similarities and differences between the two studies are reported. A…

Describes a study that investigated the quality of interlibrary loan services in Canadian public libraries from the library's and the user's perspectives and then compared results. Measures of interlibrary loan performance are reviewed; an alternative conceptualization of service quality is discussed; and SERVQUAL, a measure of service quality, is…

This discussion of the measurement of performance criteria and desired or acceptable level of achievement focuses on the performance criteria used for the evaluation of interlibrary services (success rate, turnaround time, cost, and impact of service). Document delivery, communication, and interlibrary loan research are covered. Fifty references…

Describes the Public Library Effectiveness Study (PLES), which was designed to apply models and methods of organizational effectiveness research to public libraries. Indicators of public library effectiveness are described, factor analysis results are presented, implications for evaluating library performance are discussed, and further research is…

Describes a study of the Tel Aviv library system that examined the factors influencing the service range distances of branch libraries and the differences among them in amount of library use. The literature of spatial aspects of public services is reviewed, the geostatistical methodology is explained, and socioeconomic factors are discussed. (19…

Discusses issues relating to the reliability, validity, utility, and information value of unobtrusive testing of library reference services; provides suggestions for practical applications of these criteria; applies study findings to library decision making and planning; and identifies topics for further methodological refinement. (Author/CLB)