Description of aggressive education program initiated at Houston Academy of Medicine-Texas Medical Center Library highlights the library's environment; administrative configuration; staffing issues (recruitment, training); facilities, including 13 microcomputers and computer projects; materials production; program development; marketing;…

Describes the change from a traditional, paper-based collection to an electronic library at Bell Canada's Information Resource Center in Montreal. Highlights include universal desktop access for users; library Web site; decline in traditional services to increased use of online services; materials, including books, consultant reports, and…

Examines technological changes in the local area network (LAN) of the Health Sciences Library of Allegheny General Hospital during three years of operation and describes the resulting evolution of staff, services, network requirements, budget, and external relationships of the library. LAN expenditures over four years are shown. (1 reference) (MES)

The second of two articles on the acquisition and implementation of a large laserdisk service at Texas A&M University covers equipment and supplies, future plans, service, staffing, training of staff and patrons, and statistics. A floor plan, user instruction sheet, and news release are included. (MES)

In response to marketplace and organizational changes, Owens Corning Corporate Library developed a strategic plan to secure its function within the organization. Describes outsourcing transactional services, creating an Intranet/Internet tool for users, redefining the library as a knowledge resource center, and achieving team commitment. A sidebar…

Presents results of a survey of ARL (Association of Research Libraries) members in the United States and Canada that was conducted to discover which electronic reference options are offered and their impact on library services. Online mediated searching, CD-ROM, end-user searching, and local databases are investigated. (nine references) (LRW)

Discusses issues that managers of academic library electronic reference services are facing. Topics discussed include the quantity of mediated searches; organizational changes, i.e., who electronic services staff report to; management by committee; administrative options; changing job responsibilities of searchers and other staff members, both…

The first of two articles on the acquisition and implementation of a large laserdisk service at Texas A&M University covers funding, donor recognition, selection and ordering of databases, planning and integrating the service with other information services, and future funding and plans. (5 references) (MES)

Summarizes the development of the Computer-Aided Reference Services (CARS) division of the University of Utah Libraries' reference department. Development, organizational structure, site selection, equipment, management, staffing and training considerations, promotion and marketing, budget and pricing, record keeping, statistics, and evaluation…

This discussion of online public access catalog (OPAC) user assistance includes results of focused-group interviews of 70 OPAC users at six libraries. Importance of printed materials, library staff assistance, users' problems relearning OPAC searching, computer-assisted instruction, multiple-dialog modes, informative system error messages, and…

Reports on a survey of 47 academic library online facilities. Data gathered on finances, number of searches conducted, patrons served, sytems accessed, equipment used, procedures, promotion, and other facets are summarized. (FM)

Offers practical tips and suggestions on how to conduct user surveys to evaluate library services. Topics include how trends, such as online services impact library reference services; incorporating survey questions into reference interviews; segmenting academic and public library users; questionnaire design; measuring value; and tabulating…

Discusses results of interviews with reference librarians that were conducted to investigate the effects of electronic reference options such as CD-ROM and OPACs (Online Public Access Catalogs). The work environment is described; changes in library instruction are considered; and the changing nature of reference work is discussed, including users'…

Discussion of Library of Congress's efforts to meet challenge of designing and improving its online catalog system LOCIS (consists of SCORPIO and MUMS systems) includes sample searches and results of user surveys (access points in online catalog searches and response to input search statements resulting in no retrievals). (5 references) (EJS)

Reports on in-house use of online services at the Maine State Library for searches not specifically requested by client or initiated by staff member to advance job flow. Use of TALIMAINE service for interlibrary loan verification, document delivery, book selection, and staff development, and client breakdown for 1983-1984 are described. (EJS)