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When Reference Librarianship Died: It Began in Detroit
Peer reviewed Peer reviewed
Vavrek, Bernard – RQ, 1978
Fiscal austerity in libraries has forced some administrators to consider alternatives such as computerized reference services or non-professional staff at the reference desk for reducing the cost of professional reference service. (JAB)
Descriptors: Costs, Libraries, Library Administration, Library Services
The OK Reference Department--Using Transactional Analysis in Evaluating Organizational Climates
Peer reviewed Peer reviewed
Lukenbill, W. Bernard – RQ, 1976
Explains how transactional analysis could be used for understanding the problems of an academic library reference department. (PF)
Descriptors: College Libraries, Games, Library Administration, Library Services
Data Base Management on a Budget.
Peer reviewed Peer reviewed
Heinlen, William F.; Midbon, Mark A. – RQ, 1978
Items to be considered in establishing on-line reference in a small to medium size library are vendor relations, equipment needed, number of data bases to offer, training of staff, and how to compute search costs. (JAB)
Descriptors: Databases, Equipment, Library Administration, Library Services
The Serials Department's Responsibilities for Reference.
Peer reviewed Peer reviewed
Grochmal, Helen M. – RQ, 1981
Discusses the benefits and complexity of reference within the serials department and its interrelationship with general reference service. Practical solutions are suggested for problems of training, staffing and organization of serials reference service. (RAA)
Descriptors: Guidelines, Information Seeking, Library Administration, Library Services
Guidelines and Procedures for Telefacsimile and Electronic Delivery of Interlibrary Loan Requests and Materials.
Peer reviewed Peer reviewed
RQ, 1994
Presents guidelines from the Reference and Adult Services Division relating to the needs of libraries that use fax and electronic document delivery systems in the interlibrary loan process. Highlights include equipment recommendations; uniform practices regarding equipment operation and administration; guidelines for borrowing and formatting; and…
Descriptors: Facsimile Transmission, Guidelines, Information Networks, Interlibrary Loans
The Homeless in the Public Library: Implications for Access to Libraries.
Peer reviewed Peer reviewed
Simmons, Randall C. – RQ, 1985
Discussion of the homeless in American public libraries focuses on harmless individuals who may be considered nuisance by library staff/patrons. Highlights include literature about problem library patrons, national problem, social issues, major themes (offense to others and library staff, balancing rights, and elitism), and implications for…
Descriptors: Behavior Problems, Homeless People, Library Administration, Library Personnel
Cooperative Reference Services Policy Manual: A Model Outline.
Peer reviewed Peer reviewed
RQ, 1995
Provides a framework of topics that should be covered by a policy manual on cooperative reference services. It is organized into sections on mission statement, administration, delivery of services, and evaluation of services, and is intended for use in conjunction with existing RASD (Reference and Adult Services Division) documents. (Author)
Descriptors: Cooperative Programs, Evaluation, Guidelines, Library Administration
Microcomputer Scheduling of Reference Desk Staff.
Peer reviewed Peer reviewed
Cornick, Donna; Owen, Willy – RQ, 1988
Presents a model that can accommodate staff preferences when determining a reference desk schedule using a microcomputer, the Lotus 1-2-3 spreadsheet software, and the linear programing software LP83. (eight references) (MES)
Descriptors: Academic Libraries, Computer Software, Higher Education, Library Administration
Supervisory Rotation: Impact on an Academic Library Reference Staff.
Peer reviewed Peer reviewed
Perdue, Bob; Piotrowski, Chris – RQ, 1986
Presents results of managerial rotation program (librarians take turns on two-year cycle serving as department head) in medium-sized academic library reference department. An assessment of both the advantages and disadvantages of such a plan examines impact of this innovative and collegial management technique on staff, library, and patrons. (7…
Descriptors: College Libraries, Higher Education, Librarians, Library Administration
Planning, Goals, and Objectives for the Reference Department.
Peer reviewed Peer reviewed
Bunge, Charles A. – RQ, 1984
Discussion of a statement of goals and objectives for reference department staff is based on an informal survey of reference managers in academic and public libraries and professional literature of planning. Strategies for developing statements (role of manager, arriving at goals, setting priorities, developing objectives) are described. Fifteen…
Descriptors: Academic Libraries, Higher Education, Library Administration, Library Personnel
Library Literacy. Building the User-Centered Library.
Peer reviewed Peer reviewed
Wilson, Lizabeth A., Ed.; Arp, Lori, Ed. – RQ, 1995
The University of Washington (Seattle) developed an administrative process that integrates user needs assessment. The user-centered library is defined and assessment initiatives including policies, surveys, analysis of resource allocation, and professional development are discussed. (AEF)
Descriptors: Higher Education, Library Administration, Library Development, Library Policy
The Structure of Resource Sharing in Academic Research Libraries.
Peer reviewed Peer reviewed
LaGuardia, Cheryl; Dowell, Connie V. – RQ, 1991
Describes results of a survey of heads of interlibrary loan at Association of Research Libraries (ARL) academic libraries that was conducted in 1988. Highlights include location; personnel organization; staffing patterns, including librarians, nonprofessionals, and student assistants; and services offered, including document delivery and the use…
Descriptors: Academic Libraries, Facsimile Transmission, Higher Education, Interlibrary Loans
Organization Support for Direct Service Functions.
Peer reviewed Peer reviewed
Neville, Sandra H. – RQ, 1982
Proposes a method for the review of the administrative organization of libraries in which user function categories and specific basic library services are related to organizational structure. A structural inventory and mapping technique for determining the design characteristics of the organization is described. Two tables and two figures are…
Descriptors: Administrative Organization, Evaluation Criteria, Horizontal Organization, Library Administration
Effective Bibliographic Instruction Programs: A Comparison of Coordinators and Reference Heads in ARL Libraries.
Peer reviewed Peer reviewed
Blazek, Ron – RQ, 1985
Examines the commitment to bibliographic instruction in academic research libraries by comparing the existing instructional practices, clienteles, staff involvement, and support structure in those libraries having bibliographic instruction coordinators with those in which the instructional programs are still managed directly by reference…
Descriptors: Academic Libraries, Comparative Analysis, Higher Education, Hypothesis Testing
Library Reference Services.
Peer reviewed Peer reviewed
Miller, Constance; And Others – RQ, 1985
Seven articles on library reference services highlight reference obsolescence in academic libraries, major studies of unobtrusive reference tests, methods for evaluating reference desk performance, reference interview evaluation, problems of reference desk control, online searching by end users, and reference collection development in…
Descriptors: Interviews, Librarians, Library Administration, Library Collection Development