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Huang, Samuel T., Ed.; And Others – Reference Librarian, 1993
Twelve articles describe the impact of library technologies on reference services. Staff training, the academic librarian as teacher and information provider, decision-making models for planning reference services, patron database access options, management of reference services, systemwide electronic access, and the electronic library are among…
Descriptors: Academic Libraries, Computer Networks, Electronic Libraries, Higher Education

Walter, Virginia A. – Reference Librarian, 1995
Examines three publications as guides for evaluating library reference services and the potential of one for the development of children's services. Highlights include public library planning, limitations, output measures for children's materials and information services, and the library role. (AEF)
Descriptors: Childrens Libraries, Evaluation Methods, Guides, Library Development

Subramanian, Jane M. – Reference Librarian, 2002
Describes the history of consortia and cooperative efforts among libraries and their role in distance learning in higher education. Discusses shared online catalogs; purchases of electronic resources; supporting distance learners' information needs, including virtual reference; staff training; change management; cooperative planning; vendor…
Descriptors: Academic Libraries, Consortia, Distance Education, Electronic Libraries

Orgren, Carl F. – Reference Librarian, 1994
Examines the current state of cooperative reference services through a review of the literature and interviews with librarians involved in cooperative services. Topics discussed include the need for cooperative reference services; structure, staffing, and funding; the use of communications technology; and factors to consider in planning…
Descriptors: Communications, Information Technology, Interviews, Library Cooperation

Rothstein, Samuel – Reference Librarian, 1989
Historical review covers: (1) the rise of research and research libraries, 1850-1900; (2) the genesis of reference service, 1875-95; (3) the growth of reference service in the research libraries, 1896-1916; (4) reference practices in the research libraries, 1896-1916; (5) legislative and municipal reference work, 1900-16; and (6) current trends…
Descriptors: Academic Libraries, Higher Education, Library Role, Library Services

Reilly, Jane A. – Reference Librarian, 1984
Discussion of techniques of response to the reference query from public librarian's point-of-view covers patron's need-motivation; structuring library instruction program (teaching skills related to encyclopedia use, library instruction on special subjects-health); and assisting patron in gathering materials on-site and through use of…
Descriptors: Annotated Bibliographies, Information Seeking, Library Instruction, Library Materials

Hopkins, Alison; Sapiie, Jacquelyn – Reference Librarian, 1999
Describes the results of a survey of public service librarians conducted by the Queens Borough Public Library to determine their confidence levels of using electronic resource to answer reference questions. Results demonstrated high confidence levels in using the library's online catalog and lower confidence in using the Internet. (Author/LRW)
Descriptors: Internet, Librarians, Library Catalogs, Library Research

Allen, Nancy – Reference Librarian, 1999
Presents an administrative overview on planning needed to implement information technology-based reference and instructional services in academic libraries. Discusses staffing; troubleshooting; fund raising and budget development; consortia and digital resources; and the need for continuing education. (LRW)
Descriptors: Academic Libraries, Budgeting, Consortia, Electronic Libraries

Rothstein, Samuel – Reference Librarian, 1989
Traces the development of reference service in American libraries during the second half of the nineteenth century and examines the evolution of reference service in the Providence Public Library. The article focuses on how the distinctive features of reference service were conceived and merged into the current concept of reference service. (43…
Descriptors: Academic Libraries, Higher Education, Library Role, Library Services

Frick, Elizabeth – Reference Librarian, 1989
Examines the implications for library public services policy of standards-based and survey-based approaches. The significance of these theories in designing courses in public services for students of library science is considered. Appropriate measures of the success of services are also discussed. (18 references) (Author/MES)
Descriptors: Higher Education, Library Education, Library Services, Library Standards

Kinder, Robin – Reference Librarian, 2002
Presents ACRL (Association of College and Research Libraries) guidelines for library instruction and services for distance education. Highlights include the lack of service issues addressed in digital library discussions; distance students' characteristics; the library's role; and remote service to distance users. (Author/LRW)
Descriptors: Academic Libraries, Distance Education, Electronic Libraries, Guidelines

Pope, Nolan F. – Reference Librarian, 1982
Discusses the impact of local online databases on library reference services, including their integration with remote files such as Dialog, Orbit, and the Information Bank. Online catalog databases, multiple local databases (analytics for journal articles, indexes), and batch processing of data are noted. Six references are cited. (EJS)
Descriptors: Databases, Information Systems, Libraries, Library Automation

Swan, John; And Others – Reference Librarian, 1992
Three articles discuss the issue of the mediator's role in the library of the electronic age. Topics addressed include computer-assisted instruction; online catalogs; computer networks; professional identity; reference service and bibliographic instruction; CD-ROMs; online systems; personal home microcomputers; Internet and list servers;…
Descriptors: Computer Assisted Instruction, Computer Networks, Electronic Libraries, Librarians

Lubans, John, Jr. – Reference Librarian, 1984
Discusses first three steps of a general model for use in planning and implementing innovative programs in organizations: identifying problem, forming task force, finding out more about problems. Application and evaluation of model at large academic library to investigate receptivity of faculty to increased teaching activities by librarians is…
Descriptors: Academic Libraries, Higher Education, Library Instruction, Library Planning

Moody, Marilyn K.; And Others – Reference Librarian, 1992
Presents seven articles that discuss reference librarians and technical services librarians; evaluating online public access catalogs; bibliographic instruction and CD-ROMs; interactive multimedia and electronic media in academic libraries; open versus closed stacks for academic library periodical collections; policies and procedures manuals as…
Descriptors: Academic Libraries, Accountability, Evaluation Methods, Guides