If libraries what influential people in their service areas to regard them as full partners in community building, libraries need to know their information needs before they do, and get the resources into their hands that will facilitate their decision-making before they realize they need it. Suggestions are provided for effective marketing of…

"Community involvement," the standard cliche, does not come close to capturing the spirit and action that have structured the building, programs, collections, and services of the Haines Borough Public Library (HBPL), AK. Those achievements make HBPL the winner of the first annual award for the Best Small Library in America, cosponsored…

An econometric model of library reference service is suggested for revision and improvement of current services. Discussion focuses on costs and budgets, expanding needs, and community support. (AEF)

Description of the Ann Arbor (Michigan) District Library focuses on the transition from being a public library that had status under the public schools. Highlights include public support for new taxation, expanded and improved services, staff development, partnerships and programs with other community groups and schools, and future plans. (LRW)

Designed to help librarians and trustees make informed planning decisions concerning the development or improvement of library literacy services, this manual discusses the following topics: (1) the problem of illiteracy; (2) identifying adult new learners; (3) providers of literacy services; (4) the library's role in literacy activities; (5)…