This study reviewed link resolver success comparing 360 Link and a local implementation of WebBridge. Two methods were used: (1) comparing article-level access and (2) examining technical issues for 384 randomly sampled OpenURLs. Google Analytics was used to collect user-generated OpenURLs. For both methods, 360 Link out-performed the local…

It has been a decade since the first aggregator journal packages began to become available at academic and public libraries throughout the United States of America. During these 10 years, the library and information science community has published numerous articles on the pros and cons of this method of delivery and these collections, more than…

Reports results of a user survey at the University of Washington libraries that measured satisfaction with library services and resources. Discusses differences in use patterns between academic areas; high satisfaction levels; shifts toward remote use and increasing importance of electronic resources, particularly electronic journals; and user…

Describes a survey dealing with academic library provision of electronic journals and other electronic resources that compared ARL (Association of Research Libraries) members to non-ARL members. Highlights include full-text electronic journals; computers in libraries; online public access catalogs; interlibrary loan and electronic reserves; access…