Competition in the virtual reference market got really hot this past summer. Recent developments in virtual reference offerings suggest the market is much more dynamic than most people would have imagined a short time ago. With Google's acquisition of Meebo and its subsequent decision to shut down the chat widget service, many libraries scrambled…

While not a brand new phenomenon, online social networking sites continue to be exceedingly popular and seem to be where students spend much of their time. Not only are participants blogging, texting, chatting, sharing files, gaming, and existing virtually online, they also are forming communities and new cultures and exhibiting new informational…

Social networking sites cast a wide net, not only in the sheer number of sites that exist on the Internet but also in terms of their application and usefulness. The last column, in "PSQ" v.4 (3), examined sites that could assist professionals with outreach, networking, and collaboration. In this second column dedicated to social networking sites,…

This publication features work presented at the Second Annual Virtual Reference Desk Digital Reference Conference (October 6-17, 2000, Seattle, Washington). These proceedings include papers and presentations by conference presenters representing public, academic, and government libraries, as well as subject-specific AskA services, from the United…

Reports on the current state of reference services on the World Wide Web and explains what a Web-based reference service is. Describes several models of handling requests, and explores the impact of these services on traditional reference services. Concludes that, to date, Web-based services have had little impact on traditional reference…

Focuses on possibilities for providing reference service to remote users of digital collections. Discusses international digital reference networks; factors that limit global electronic reference service; and drawbacks of e-mail and use of real-time interactive technologies for the reference encounter. Highlights some pioneering projects. (AEF)

Focuses on the development of libraries and other information institutions in a new network space created by flows of data. Discusses the active user; the need for integration; rising level of infrastructure; shared activity; new divisions of labor; managing data flows; and rights and sale. (AEF)

Describes how systems librarian-related mailing lists are used by information professionals. Examination of 12 selected mailing lists and their geographic distribution reveals a great gap existing between developing and developed countries, with the United States in the dominant position. Knowledge background, technical limitations, and language…

The September 11th terrorist attacks on the United States have contributed greatly to a change in the information environment around the world. The weeks following the attacks saw governments around the world rush to pass legislation designed to prevent future acts of terrorism. Much of this legislation targeted information flow, especially on the…

Identifies basic concepts of a networked digital library and the effects on traditional information service and formats. Describes selected projects in information automation and delivery. Highlights research projects at six universities concerned with digitizing information to be made available via communication networks. Discusses the role of…

This paper describes how librarians can teach patrons the basics of hypertext markup language (HTML) so that patrons can publish their own homepages on the World Wide Web. With proper use of handouts and practice time afterwards, the three basics of HTML can be conveyed in only 60 seconds. The three basics are: the basic template of Web tags, used…

In July 1996, the Library Director of Cornell University's Mann Library formed a working committee to explore the technology solutions to providing a library presence with remote users. The committee began its explorations by brainstorming possible services that would utilize technology to bring the library closer to the remote user. After…

This report provides a step-by-step look at defining, planning, implementing, operating, and supporting Internet services for library patrons. Experts from the Cambridge (Massachusetts) Public Library share their experiences pioneering a high-speed, graphical Internet service that supports the full range of multimedia materials available across…

Topics addressed by the papers including in this proceedings include: multimedia in the classroom; World Wide Web site development; the evolution of academic library services; a Web-based literature course; development of a real-time intelligent network environment; serving grades over the Internet; e-mail over a Web browser; using technology to…