Purpose: This paper aims to focus on academic library managers' learning practices in the context of cooperative work supported by computational artefacts. Academic library managers' everyday work is mainly cooperative. Their cooperation is supported predominantly by computational artefacts. Learning how to use the computational artefacts…

Web 2.0 applications to library services are aimed at enhancing the provision of relevant and cost-effective information resources for quality education and research. Despite the richness of these web applications and their enormous impact on library and information services as recorded in the developed world, Nigerian academic libraries are yet…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

Email and chat/IM reference services have become a convenient and easily accessible option for the online community and libraries, particularly with increasing amounts of library resources now available electronically. This article gives an overview of Jing, which can be used to produce videos and screenshots on-the-fly, and demonstrates how to…

According to "Library Journal's" latest annual book-buying survey of public libraries, e-service is at the heart of current efforts to maximize library use through more, and more direct communication with patrons. Nearly four out of five respondents report offering some sort of e-service to facilitate these conversations. This article presents…

If you're new to running a library or looking for a refresher, this book can serve as your first reference source for school library operation, providing overview information on a wealth of topics, lists of resources for more in-depth information, and coverage of current topics such as Web 2.0, fundraising, digital booktalks, and cybersafety.…

Electronic communication technologies continue to change the landscape of reference services. For many users, virtual communication is the preferred means of conversing. Synchronous virtual reference, similar to other synchronous means of communication, is an important method for reaching students and for providing teaching and learning…

Twenty-three scholarly papers and twelve abstracts comprise the content of the eleventh annual Brick and Click Libraries Symposium, held at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of…

Twenty-six scholarly papers and ten abstracts comprise the content of the thirteenth annual Brick and Click Libraries Symposium, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship. The…

An online community is a group of people who connect with one another over time and through space using the Internet as their primary medium. Online communities also act, albeit through text. They organize political action, introduce to-be spouses, and create new products and tools. This article discusses how one librarian used online communities…

Eighteen scholarly papers and eighteen abstracts comprise the content of the 8th "Brick and Click Libraries Symposium," held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship. Many of the…

Identifies basic concepts of a networked digital library and the effects on traditional information service and formats. Describes selected projects in information automation and delivery. Highlights research projects at six universities concerned with digitizing information to be made available via communication networks. Discusses the role of…

This library technology plan from Mission College in California establishes the goals, objectives, strategies, and implementation plans of the library in developing and maintaining its technical capabilities and electronic resources. The goals are organized into four categories: information resources, instructional resources, infrastructure, and…

The growth of telecommunications technology for distance learning in the Cyberspace Age has opened many options for studying off-campus from home or office from remote and sparsely populated communities. Higher education is exploring this modern version of correspondence courses with the goal of increasing their student enrollment as well as…

Recent technological advances in computing and digital imaging technology have had immediate and permanent consequences for visual resource collections. Libraries are involved in organizing and managing large visual resource collections. The central challenges in working with digital image collections mirror those that libraries have sought to…