Offers a new approach to evaluating reference librarians, as well as a new standard of evaluation based on a study of exemplary reference librarians that was conducted via electronic networks. Characteristics of exemplary reference librarians relating to attitude, professional skills, and interpersonal skills are described. (Contains 28…

Discusses problems (poverty, lack of national publishers, use of libraries as study halls, low professional status of librarians) affecting high school libraries in Latin America and suggests ways to improve library services, focusing on reference service (opening reference stacks, improved cataloging, library skills instruction), technical…

Twelve articles describe the impact of library technologies on reference services. Staff training, the academic librarian as teacher and information provider, decision-making models for planning reference services, patron database access options, management of reference services, systemwide electronic access, and the electronic library are among…