India is a huge country with a population of more than 1 billion. In India, by tradition, education and learning are highly valued. In fact, India has one of the largest higher education systems in the world, with regard to the number of institutions. Education is a necessity. It is the most effective instrument with which to imbue people with the…

Augmented reality (AR) has been used and documented for a variety of commercial and educational purposes, and the proliferation of mobile devices has increased the average person's access to AR systems and tools. However, little research has been done in the area of using AR to supplement traditional library services, specifically for patrons aged…

The Web 2.0 "buzz" starts with new technologies such as virtual worlds, cell phones and handheld devices that offer 24/7 web access, tagging, social networks, and blogs and brings together various web capabilities in unique combinations. Web 2.0, however, is about much more than the technology--it is about a change in focus to participation, user…

Considers the current trend in libraries toward live, or digital, reference services. Highlights include models for reference, including synchronous versus asynchronous; benefits for users; software packages; user expectations; suitability of the technology; and determining the best service for users and their information needs. (LRW)

Purpose: The purpose of this paper is to describe how the authors gained a better understanding of the variety of library users' data needs, and how gradually some new data services were established based on current capabilities. Design/methodology/approach: This paper uses a case study of the new data services at the John Cotton Dana Library, at…

A 2-year review and assessment of major interlibrary loan issues and problems was conducted by the Wisconsin Interlibrary Loan Telecommunications Committee, which was charged with studying and making recommendations on the best use of telecommunications equipment for transmission of interlibrary loan and reference requests by libraries within the…

The Public Access Library System (PALS), a two-way cable television system for the delivery of community information, was developed by the staff of the Pasadena Public Library working with a consultant under a 1-year Library Services and Construction Act (LSCA) grant. The objectives of the project were to: (1) identify six potential databases that…

Description of HyperCard, a software package that runs on Macintosh microcomputers, focuses on its use in the Apple Computer, Inc., Library as a user guide to the library. Examples of screen displays are given, and a list of resources is included to help use and understand HyperCard more completely. (LRW)

OpenURL resolvers and federated search engines are important new services in the library field. For some librarians, these services may seem "old hat" by now, but for the majority these services are still in the early stages of implementation or planning. In many cases, these two services are offered as a seamlessly integrated whole.…

This guide to functions to consider in selecting an academic library automation system to operate in a networked environment covers (1) the current academic networking environment; (2) library automation hardware and software platforms; (3) user interface requirements for public access; and (4) security and authentication. (10 references) (MES)

To prevent vastly different Internet access policies from creating uneven service for patrons from community to community, the author argues that librarians, as the logical champions, must define "universal service." Offers hardware, software, Internet functions, training, and service as some of the elements of access that should be…

Focuses on four issues related to providing government numeric databases in libraries: hardware, access software, staff skills, and organizing services. Basic, intermediate, and advanced levels of service and a guide for selecting an appropriate level are presented. Examples of screens from actual searches are included. (Contains eight…

Describes how the Rochester Public Library (Minnesota) managed public access to the Internet for both residents and non-resident patrons. Discusses user needs, staff involvement, system software, fees, and handicapped accessibility. (LRW)

Describes the Lippincott Library (Warton School, Philadelphia, Pennsylvania) online chat reference service for students/faculty/staff to ask questions through chat and get an immediate response using a commercial service provided by LivePerson. LivePerson is a real-time text interface between the user who seeks information and the operator…

Discusses the types of services libraries need to support patrons who access the library via the Internet or e-mail. Highlights include issues in technical support; establishing policies and procedures; tools for technical support, including hardware and software; impacts of technical support on staff; and future possibilities. (LRW)