Academic libraries invest thousands of dollars in assistive technologies (AT) for enhancing the delivery of information services to disabled patrons. However, offering AT might not result in their use by the patrons who need them, thereby leading to a service divide. The analysis of qualitative responses, including more than 1,400 quotations,…

Purpose: The purpose of this paper is to describe how the authors gained a better understanding of the variety of library users' data needs, and how gradually some new data services were established based on current capabilities. Design/methodology/approach: This paper uses a case study of the new data services at the John Cotton Dana Library, at…

This research presents the results of a project that investigated how students use a library developed mobile app to locate books in the library. The study employed a methodology of formative evaluation so that the development of the mobile app would be informed by user preferences for next generation wayfinding systems. A key finding is the…

Sixteen scholarly papers and twenty abstracts comprise the content of the eighteenth annual Brick & Click Libraries Conference, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the conference, portray the contemporary and future face of librarianship.…

Patron service is a high priority in the library setting and alleviating a large percentage of the directional questions will provide librarians with more time to help patrons more thoroughly than they are able to currently. Furthermore, in view of the current economic trend of downsizing, a navigational computer system program has the potential…

Describes a Delphi study of digital libraries (DL; January 1998) focusing on issues related to digital libraries. Highlights include an overview of the Delphi technique; its shortcomings; use of the Delphi Planning System, a Web-based software application; methods for identifying experts and identifying/selection questions; and results of the…

Twenty-one scholarly papers and fourteen abstracts comprise the content of the ninth annual "Brick and Click Libraries Symposium," held annually at Northwest Missouri State University in Maryville, Missouri. The peer-reviewed proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future…

A survey was conducted to determine the extent to which public libraries have made computer hardware and software available to their patrons. In December 1984, questionnaires were distributed to a stratified national probability sample of 900 public library systems. Results, based on a response rate of 99%, indicate that: (1) 42% of the systems…

Discusses problems with patron Internet access in academic libraries and describes a study conducted at Northwestern University (Illinois) that used Internet tracking software to assess user Internet behavior. Topics include Internet use policies; pornography; and loss of control over library services and information content that is provided. (LRW)

Describes quantitative and qualitative research that investigated students' perceptions of the library service at the University of Sussex (England). Highlights include results of a user survey regarding the reserve collection, user interviews and the software package used to analyze them, and types of student searching. (Author/LRW)

This study analyzed CD-ROM searches in five science and engineering databases in an academic library. Results indicated that users were usually able to obtain results and print records but that few used more sophisticated techniques to refine their searches. It was concluded that instruction in CD-ROM database searching should be a high priority.…

Discusses concerns at the Arizona State University library regarding inappropriate uses of their public workstations, including Web surfing, personal email, and accessing pornography. Describe data collection techniques, including observation and electronic data collection software, which investigated use and availability data for workstations.…

A study of academic staff at the University of Canberra (Australia) in 1995 determined use of electronic mail, Telnet, file transfer protocol (FTP) software, World Wide Web, library and document delivery services, discussion groups, and student communication. Examined demographic characteristics of faculty (discipline, employment status, gender,…

This study is based on a survey of a sample of 162 academic libraries holding between 90,000 and 500,000 volumes. The report begins by comparing various characteristics of the libraries to arrive at a profile of an average sample library in terms of volumes, enrollment, volumes per student, budget, expenditures per student, salaries as percent of…

Provides an overview of digital libraries research, practice, and literature. Highlights include new technologies; redefining roles; historical background; trends; creating digital content, including conversion; metadata; organizing digital resources; services; access; information retrieval; searching; natural language processing; visualization;…