The academic library, given its often privileged position on campus, is the information source that can include directional as well as general campus facts among the myriad of print and e-resources for reference. Also, an academic library's audiences can be quite varied and include prospective students or parents seeking more general knowledge of…

Oakland University (OU) Libraries undertook an assessment of how to leverage its resources to make online tutorials more focused on users' needs. A multi-part assessment process reconsidered Web tutorials offerings through the lenses of faculty and staff feedback, literature review, and an analysis of other universities' online tutorial offerings.…

With changing user expectations, many libraries are moving toward digital content. Accessible from anywhere at any time, digital content provides users with efficient, on-demand information experiences. Accordingly, librarians are presented with challenges and opportunities to build, manage, and implement outreach strategies that promote their…

This article presents a case study in user-centered design that explores the needs and preferences of undergraduate users. An analysis of LibQual+ and other user surveys, interviews with public service staff, and a formal American with Disabilities Act accessibility review served as the basis for planning a redesign of the Brown University…

Librarians providing information services electronically must create useful information systems. This article illustrates that the effectiveness of an information system is characterized by its readability, browsability, searchability, and interactive assistance. Describes the concept of interactive assistance and how it relates to information…

Discusses some of the hardware and peripherals available to people with varied disabilities as an introduction to the things that Web designers and librarians will need to take into consideration when designing a site and selecting materials. Suggests guidelines for good design and tools for increased accessibility. (AEF)

Based on experiences of the Vigo County Public Library in Terre Haute, Indiana, this article outlines ways libraries can attract patrons to their Web sites and features that can keep them returning. Discusses marketing and publicity; basic content and special sources and services; attractive and easy-to-use site design; good Web site maintenance;…

Discussion of library information systems focuses on the idea of including user-supplied data (USD) in libraries' automated catalogs. Hypertext is mentioned, the information explosion and the ability to selectively retrieve information is considered, and the value of user input in evaluating the relevance of material is discussed. (12 references)…

Predicts the effects of information technology (IT) on libraries of the future. Discusses negative implications for school libraries. Describes four emerging roles for media specialists: (1) showing students and staff how to navigate information networks; (2) teaching users how to evaluate and select information; (3) designing information systems;…

An important part of reference services is the quality of print and electronic resources; information needs and behaviors of humanists must be considered as tools are designed for the humanities. Reviews studies of the research habits of humanists; discusses work habits, library use, design of access and indexing systems, and electronic resources.…

Discusses the evaluation, design, and objectives of the Distributed Library Initiative at the Massachusetts Institute of Technology (MIT), an ongoing project collaboratively designed by MIT Information Systems and the MIT Libraries to provide students and faculty with easy access to leading electronic technologies for research and educational…

These Proceedings of the Third Internet Librarian Conference include the following papers: (1) "Networking the Network: What Information Technology Fluency Can Do for You" (Jose Aguinaga, Kitty Little, and C.D. McLean); (2) "Moving Out of HTML into Database Solutions for the Web" (Kristin Antelman); (3) "Creating Your Own…

This bibliography on users' machine-assisted information seeking behavior was compiled by the American Library Association's Reference and User Services Association (RUSA) Machine-Assisted Reference Section (MARS). Includes adoption of technology; digital library services; hypertext; interface design; models and theory; relevance; resource…

Describes the Eastern Oregon Information Network (EOIN) that was developed to provide off-campus students with dial-in remote access to CD-ROM indexes, an interlibrary loan network module, and an electronic mail system. A sidebar, "Making Remote Access Happen--A Developer's View" (Kenneth Girrard) is included. (EAM)

Eight articles review the progress achieved in making library computing technologies and library services accessible to people with disabilities. Adaptive technologies, automated conversion into Braille, and successful programs that demonstrate compliance with the American with Disabilities Act are described. A resource list is included. (EA)