Across the sector, universities are transforming the student experience by reconceptualising the ways in which they partner with students. The academic library is at the heart of the university experience and libraries have a long history of collaboration and engaging with their communities. As such academic libraries are the perfect next frontier…

What began with a few libraries' early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research…

This article shares the research based on interviews with 12 U.K. university senior managers commissioned by SCONUL and carried out by external consultants who found that libraries can have a positive impact on student satisfaction and experience and are a source of institutional information about the student body. Libraries are seen very much as…

While not a new topic, many conversations are occurring about the roles of library staff and the changing nature of their work in support of research, teaching, and learning. Boundaries between specific functions or departments within the library continue to change as library employees grapple with issues of their roles in new service models.…

In 2013, The Andrew W. Mellon Foundation awarded a group of seven librarians from the Research Library Leadership Fellows program of the Association of Research Libraries (ARL) a planning grant to examine the center of excellence (CoE) model for information services. Used in a variety of industries, CoEs are designed to attract the most talented…

Data curation is a concept with many facets. Curation goes beyond research-generated data, and its principles can support the preservation of institutions' historical data. Libraries are well-positioned to bring relevant expertise to such problems, especially those requiring collaboration, because of their experience as neutral caretakers and…

"Research Library Issues" ("RLI") is a quarterly report from ARL (Association of Research Libraries), CNI (Coalition of Networked Information), and SPARC (Scholarly Publishing and Academic Resources Coalition). This issue includes the following articles: (1) Rebalancing the Investment in Collections (H. Thomas Hickerson); (2)…

Discusses the development of a new culture of research librarianship that is customer-focused, based on experiences at the University of Arizona library. Highlights include cooperative partnerships with users; LibQUAL+ as a tool to learn how users perceive library services in relation to their expectations; and staff participation in strategic…

Describes the development of an electronic text center in the Cornell University (New York) library. Discusses effects of spanning traditionally separate areas of the library, such as collection development, reference and instruction, information technology and support, and stack maintenance; staff skills needed; and the importance of…

Through focus group interviews, a valuable method of developing client-focused initiatives, the most immediate needs of the faculty staff and students were identified and the collaborative effort between the College of Health (COH) academic staff and the liaison librarian began. Four key areas were identified: information sources/information…