On 1 January 2012, early-childhood and out-of-school-hours care services were mandated to begin working under a new framework, designed to deliver greater consistency in service provision across the sector. With the aim of raising quality and driving continuous improvement through consistency among services and service ratings, the National…

Technology has ushered itself into our culture without borders or boundaries. Students and educators have fallen victim to the notion of "information at your fingertips" and "easy access" while taking many things for granted. In the past few years, there have been several articles written about the use of textbooks in the academic library. Most of…

The heart of the public library mission is to provide service to the entire community and serve the underserved. But how does a library identify the people it is not reaching, where they live, and what they need? And what does it mean for a library's services if in its community the underserved are not also underprivileged? Contrary to popular…

Provides a sense of scope and direction of rural public library extension services through the presentation of a library survey dealing with bookmobile programs, books-by-mail services, and the provision of services in general. (FM)

One of a series on library services to disadvantaged adults, this guide suggests several ways a library can provide books by mail services. Mail order delivery is a way of making the library's collection available to many who are unable or unwilling to visit the library building. The system can be handled by clerks or volunteers. Planning should…

This study was the first phase of a multiple phase project to generate knowledge about the creation and rapid growth of information and referral (I&R) services in public libraries in the United States in the late 1960s and the 1970s. I&R service is defined as facilitating the link between a person with a need and the resources outside a library to…

With the support of outreach library services and visits by university-based faculty, area health education centers improve a rural community's ability to recruit, retain, and keep up-to-date primary care physicians and other health manpower. North Carolina is an example of this enhanced professional environment. (Author/MSE)

This report discusses the ability of public libraries to address the problems of older Americans, particularly older women, and to make their lives more satisfying. A review of facts and figures about the older population is followed by a discussion of programs and responses to the needs of older Americans by libraries and other agencies, such as…

This paper provides background and practical suggestions for creating and nurturing community partnerships.

This report provides an overview of library and information services for older adults today. New programs are described which have been developed to serve older adults and to respond to their needs. The training of librarians to provide such services is also discussed. The first section of this report focuses on access and includes discussions on…

This study is the second of a two-phase survey of public library information and referral (I&R) service. In this phase, seven public libraries offering I&R services were studied in depth to provide descriptions of their operations, organizational factors, and the reactions of their users. Organizational factors and operations were studied through…

A theoretical overview was developed as background for the Appalachian Adult Education Center (AAEC) research into cooperative service to disadvantaged adults by the public library and the public schools. Enormous needs to expand educational services to adults in the United States were identified. An historical review of educational and library…

This flyer and kit present results of a survey conducted by the Systems and Procedures Exchange Center (SPEC) of the Association of Research Libraries (ARL) about providing public services to remote users, as well as a variety of documents pertaining to services to remote users. In February 1993, a SPEC survey of 108 ARL members was answered by 75…

The author examines the evolution of the current Australian demographic and its implications for the delivery of public library services. The "baby boomers", the generation born between 1946 and 1961, are the next cohort to be seriously in need of housebound services, and the characteristics and likely needs of this group are considered…

Information can play a vital role in assisting inner city residents to cope with major survival problems. The provision of supportive information increases the effectiveness of all types of advocacy. The limited success achieved by recent library outreach programs in the inner city is partially due to the absence of a commitment to advocacy by the…