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Download full textZickuhr, Kathryn; Rainie, Lee; Purcell, Kristen – Pew Internet & American Life Project, 2013
This report explores the changing world of library services by exploring the activities at libraries that are already in transition and the kinds of services citizens would like to see if they could redesign libraries themselves. It is part of a larger research effort by the Pew Research Center's Internet & American Life Project that is exploring…
Descriptors: Electronic Libraries, Library Services, Focus Groups, Librarians
Peer reviewed
Direct linkVan Ullen, Mary; Kessler, Jane – Public Services Quarterly, 2012
In 2005, the authors reviewed citation help in databases and found an error rate of 4.4 errors per citation. This article describes a follow-up study that revealed a modest improvement in the error rate to 3.4 errors per citation, still unacceptably high. The most problematic area was retrieval statements. The authors conclude that librarians…
Descriptors: Statistical Analysis, Databases, Followup Studies, Citation Analysis
