The purpose of this study is to explore the realization of users' information rights (IRs) in the smart service of university libraries. Based on the LibQUAL model, principal component analysis (PCA) is used to measure the quality of smart services in university libraries. The contribution weight of various services to the realization of IRs is…

For the past several years academic libraries have been adopting discovery systems to provide a search experience that reflects user expectations and improves access to electronic resources. University of Houston Libraries has kept pace with this evolving trend by pursuing various discovery options; these include an open-source tool, a federated…

Macquarie University Library's planning for a new library coincided with a major renewal of the university's curriculum and research activity. This provided a significant opportunity to re-think the presentation of the library collections in the new environment. This article describes how strategic alignment with university goals and the framework…

In response to the rapid development of digital libraries over the past decade, researchers have focused on the use of metadata as an effective means to support resource discovery within online repositories. With the increasing involvement of libraries in digitization projects and the growing number of institutional repositories, it is anticipated…

The year 2011 was the PALNI (Private Academic Library Network of Indiana) consortium's "rookie season" for the implementation of Primo, the 2010 Discovery Layer 500 race winner. In this article, the authors report on their transition to the cloud within Ex Libris Ltd.'s Primo TotalCare environment: their preparation, the steps involved…

Automated storage/retrieval systems (ASRSs) are playing an integral part in today's library operations and collections management. Eastern Michigan University installed an ASRS as part of the new Halle Library, which opened in May 1998, to provide "storage" for up to 800,000 items. Over the past 10 years our policies and procedures have…

First offered to public libraries in 2004, downloadable audiobooks have grown by leaps and bounds. According to the Audio Publishers Association, their sales today account for 21% of the spoken-word audio market. It hasn't been easy, however. WMA. DRM. MP3. AAC. File extensions small on letters but very big on consequences for librarians,…

A telephone reference service operated by the Library of Congress provides immediate service to congressmen with the help of automated information files. (PF)

Reference librarians at Georgia Institute of Technology provide computerized reference service through the Georgia Information Dissemination Center. (PF)

Low cost and high capacity microcomputers now have the potential for improvement of library services at various levels. They seem well adapted for text-processing, preparation of local bibliographies and resource guides, and improvement of online database searching. (Author/RAA)

An experiment in manipulating machine-readable library records for use in subject searching indicated that such programs would be useful to extend service outside a single library location. (Author/PF)

Summary of survey of the American Library Association Reference and Adult Services Division (RASD) members concerning attitudes toward, need for, and preferences in acquiring information on automated information retrieval services. (KP)

This policy manual explains computer search services at the University of Massachusetts/Amherst, University Library. The service is available to anyone willing to assume the cost of the services and able to schedule time for both the search strategy interview and the search itself. Requests for computer services are not accepted over the phone or…

The third phase of a four-phase program developed by the Federal Library Committee Task Force on Library Automation in conjunction with its overall objective of reviewing and reporting upon the status of automation in Federal libraries is reported. The first phase of the overall program appraised the current activities in library automation and…

Examines changes in the newsmaking process following the introduction of an electronic newspaper library system. Finds that, although all journalists reported using clip files, 16 percent did not use the electronic library when it was installed. (RS)