The Contra Costa County Library is located within the greater San Francisco Bay Area. With 26 physical locations and a virtual branch, it has more than 400,000 cardholders and serves a population of almost 1 million. As part of developing a strategic plan to meet the needs of the public in the 21st century, the library hired a consultant to gather…

Rapidly developing online information technologies provide dramatically new capabilities and opportunities, and place new responsibilities on all involved to recreate networks for scholarly communication. Collaborations between all segments of the information network are made possible and necessary as we attempt to find a balanced and mutually…

As question answering services in the commercial sector proliferate, libraries are innovating with new forms of electronic reference (e-reference). The Library of Congress' Collaborative Digital Reference Service (CDRS) extends worldwide. Discussion includes reference service developments; "reclaiming" users; growth of library interest…

This article derives from a review of key challenges confronted by libraries that are actively investing in online collections and services. Conducted in the first instance to help refine programmatic goals of the Digital Library Federation (DLF), it took account of digital library developments, successes, needs, and challenges perceived by…

Informatization is a term of Japanese provenance denoting major systemic change from the application of information technology. Proposes a theory of post-war informatization focusing on information services in libraries, specifically computerized information retrieval. Describes four electronic epochs: offline, online, CD-ROM, and Internet, and…

Discusses the uses of microcomputers in libraries. Highlights include selecting hardware and software; providing microcomputers for public use; using microcomputers to access larger systems; the use of general purpose software, including desktop publishing; computer networks; library specific software; and the future of microcomputers in…

The Perseus Digital Library (PDL), under continuous development since 1987, is one of the primary digital resources for the humanities. A summary of the PDL genesis and current status is given and the multifaceted and longitudinal evaluation effort is described. A brief synthesis of results is provided and reflections on the evaluation along with…

Presents a method for libraries with limited budgets to create reliable Web servers with existing hardware and free software available via the Internet. Discusses staff, hardware and software requirements, and security; outlines the assembly process. (PEN)

Librarians providing information services electronically must create useful information systems. This article illustrates that the effectiveness of an information system is characterized by its readability, browsability, searchability, and interactive assistance. Describes the concept of interactive assistance and how it relates to information…

As library automation extends to the bookmobile, it is capable of providing service comparable to that of a small branch library. Technologies--online catalogs and circulation information, CD-ROM databases, copiers and fax machines--are increasingly available and online links to the main library are maintained via cellular phones or packet radio.…

Explores library-user infatuation with electronic resources, the rapid growth of electronic resources and their impact on traditional reference services, and reference services in an electronic society. Discusses a survey of 200 academic libraries investigating electronic resources and their impact on library personnel, especially on…

Bibliographers and librarians are aware of the new information technologies in information storage and retrieval. CD-ROMs and online database systems are two technologies used daily to assist users in accessing needed information. Although these resources are lacking in the fields of journalism and mass communication, possibilities for…

The Assessing Quality on Digital Reference team conducted two site visits at Florida Libraries in August 2001. The objectives of these visits were to: document how digital reference services are currently being planned for, delivered, and evaluated in libraries; understand how "quality" in digital reference is defined in these…

This paper discusses the evolution of national bibliographies. The first section provides an overview of the development over the last 30 years of national bibliographies in the context of universal bibliographic control. The second section describes the following major functions of national bibliographies: (1) national bibliographies are set out…

This document assembles conference papers which focus on how electronic technologies are creating new ways of meeting user needs for spatial and cartographic information. Contents include: (1) "Mapping Technology in Transition" (Mark Monmonier); (2) "Cataloging Planetospatial Data in Digital Form: Old Wine, New Bottles--New Wine,…