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Showing 1 to 15 of 158 results Save | Export
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Barton, Gail Perkins; Relyea, George E.; Knowlton, Steven A. – College & Research Libraries, 2018
Many librarians evaluate local Interlibrary Loan (ILL) statistics as part of collection development decisions concerning new subscriptions. In this study, the authors examine whether the number of ILL article requests received in one academic year can predict the use of those same journal titles once they are added as library resources. There is…
Descriptors: Library Services, Journal Articles, Correlation, Library Materials
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Melissa Gross; Don Latham; Brittany Baum; Lauren Crabtree; Karen Randolph – Journal of Education for Library and Information Science, 2024
Recent semi-structured interviews with 28 librarians and branch managers on the placement of social workers in public libraries revealed a need for library and information science (LIS) programs to better prepare students for their role as social service information providers and to provide models for working with and supervising social workers in…
Descriptors: Librarians, Library Administration, Public Libraries, Social Services
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Ward, David; Phetteplace, Eric – Public Services Quarterly, 2012
The growth in number and kind of online reference services has resulted in both new users consulting library research services as well as new patterns of service use. Staffing in-person and virtual reference services desks adequately requires a systematic analysis of patterns of use across service points in order to successfully meet fluctuating…
Descriptors: Library Services, Reference Services, Library Research, Library Administration
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Chow, Anthony S.; Baity, C. Chase; Zamarripa, Marilyn; Chappell, Pam; Rachlin, David; Vinson, Curtis – Library Quarterly, 2012
As virtual worlds continue to proliferate globally, libraries are faced with the question of whether to provide information services to virtual patrons. This study, utilizing a mixed-method approach of interviews, focus groups, and surveys, represents one of the largest studies of virtual libraries attempted to date. Taking a holistic perspective,…
Descriptors: Information Needs, Library Services, Computer Simulation, Electronic Libraries
Durr, Chris – Computers in Libraries, 2011
Library staff members should ultimately base their purchasing choices on the mission statements of their employing institutions. Fortunately, library mission statements have much in common. Undoubtedly, for example, all libraries have a goal that includes "serve the information needs of the community," because on some level, all libraries are…
Descriptors: User Needs (Information), Information Needs, Access to Information, Library Services
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Rodriguez, Juan Carlos; Meyer, Kristin; Merry, Brian – portal: Libraries and the Academy, 2017
Library public services staff have primarily focused on providing services through interactions with their users. Although service quality and customer satisfaction are important in the delivery of these services, the emphasis and nature of the work have often been influenced by a library-centric philosophy rather than a user-centric philosophy.…
Descriptors: Library Services, Academic Libraries, State Universities, Administrative Organization
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Chrzastowski, Tina E.; Nutefall, Jennifer E. – Journal of Access Services, 2016
A multiple methods study was conducted over three academic terms during the 2015 fiscal year at Santa Clara University Library to assess the impact and value of overnight library hours. A survey was conducted after midnight during times the Library was open 24 hours, five days a week (24/5), the last two weeks of the quarter. The survey was…
Descriptors: Library Services, Academic Libraries, User Needs (Information), College Students
Academic Senate for California Community Colleges, 2010
Libraries and library faculty play a significant role in supporting college curriculum and helping students succeed academically. In particular, libraries are the primary location both physically and remotely for supporting faculty and students in their research and information needs. Over the years, this role of libraries and library faculty has…
Descriptors: Information Needs, Community Colleges, Library Role, College Libraries
White, Jesse – Illinois State Library, 2008
Since its establishment in 1839 to serve the branches of state government, the Illinois State Library has undergone an evolution in the methods, resources and services provided. Over the years, the State Library's sphere of service has expanded to meet the information needs of the public through a statewide network of libraries and regional…
Descriptors: Strategic Planning, Information Needs, Government Libraries, State Government
Tennant, Roy – Library Journal, 2004
This article offers five ideas librarians should review every now and then to make sure the right services are being offered in the most effective manner to the people they serve. These five exercises or ideas may not be completely easy but neither are they difficult or expensive. However, they will guarantee an increased awareness of, and…
Descriptors: Library Administration, Library Services, Librarians, User Needs (Information)
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Chakraborty, Mou; English, Michael; Payne, Sharon – Journal of Access Services, 2013
Through vision, leadership, and creativity, Salisbury University's Blackwell Library transformed its access services department structurally and philosophically to better position itself to meet, and strive to exceed, today's user needs and expectations. Restructuring and the introduction of new leadership and new ideas provided the foundation for…
Descriptors: Academic Libraries, Library Services, Library Administration, Library Development
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Wilson, Andrew M. – Journal of Access Services, 2014
As access services emerges as a discrete discipline within the field of librarianship, opportunities for access services librarians to meet and discuss the issues facing today's libraries continue to grow. One annual meeting that has attracted less attention over the years is the Ivies + Access Services Symposium. Held at various member…
Descriptors: Conferences (Gatherings), Library Services, Library Research, Communities of Practice
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Wilson, Alexander – Canadian Library Journal, 1977
This is a marketing approach to satisfying the library user. Modern retailing practices, including market research as a basis for planning, are applied to libraries. (JAB)
Descriptors: Change Strategies, Community Information Services, Information Needs, Library Administration
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Lawrence, Carl – Canadian Library Journal, 1977
The author views the organization as a total operating system which mobilizes its resources for the sole reason of satisfying the wants of a market. The organization must consider the environmental forces of technology, and also social, economic, and competitive trends. (Author/JAB)
Descriptors: Change Strategies, Information Needs, Information Services, Library Administration
Foster, Nancy Fried, Ed. – Council on Library and Information Resources, 2014
This report is based on a series of presentations at the second CLIR Seminar on "Participatory Design of Academic Libraries," held at the University of Rochester's River Campus June 5-7, 2013. Participatory design is a relatively recent approach to understanding library user behavior. It is based on techniques used in anthropological and…
Descriptors: Academic Libraries, Users (Information), Design, Participation
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