A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

The social work library at USC provides a case study of an academic library's transition to an information center service model. Analysis of the collection, user community, Web 2.0 applications, and Web usage data demonstrates how the changes facilitated library services and information literacy instruction. (Contains 6 tables and 3 figures.)

The United States Environmental Protection Agency's National Environmental Research Center in Cincinnati, Ohio, has set up a computerized service system following low-cost guidelines. (Author)

This article is a summation of several university and university library publications. Subjects covered are automation, university reform and the library, librarians, and the future of university libraries. (6 references) (DH)

Discusses the growing similarities between academic libraries and computing centers and proposes an organizational model for the union of the two into an information services center. The administrative and personnel implications of such a union are addressed. (Author/CLB)

Discusses use of microcomputer hardware and software, telecommunications methods, and advanced library methods to create a specialized information center's database of literature relating to farm machinery and food processing. Systems and services (electronic messaging, serials control, database creation, cataloging, collections, circulation,…

The first order of business must not be the indtroduction of new equipment and methodology but rather a re-evaluation of the aims and standards of the library in the modern world. (Author)

Discusses the need for careful systems analysis and design in the implementation of microcomputer based information systems. Checklists of system requirements and a bibliography of relevant journals, printed, and online sources are provided. (CLB)

Summarizes the results of a Special Libraries Association membership survey on technology. Data are reported on types of technology currently in use, parent organizations, members' relationships to technology, purchasing power, staffing, the impact of technology on staff size and services, user satisfaction, job satisfaction, type of institution…

Based on 403 responses to a survey of the 980 libraries on the Texas State Library Mailing List, this directory is designed to describe the variety and depth of special information resources in Texas and to provide a tool for identifying special information not readily obtainable through other means. A listing of special libraries includes…

The 1974-75 annual report of the Ohio College Library Center (OCLC) provides statistics, tables, and narrative information about OCLC's operation, particularly its on-line cataloging services. A detailed financial statement is included. Members as of June 1975 are listed, as are the OCLC trustees. (LS)

Provides an introduction to "From the Top: Profiles of U.S. and Canadian Corporate Libraries and Information Centers," a compilation of profiles of selected North American corporations. Areas covered in the profiles include professional profiles of library administrators, history, physical facilities, staff size, user populations,…

Focuses on the selection and decision-making aspects of the Edelmen model of collection development. Reviews challenges facing library/information studies education and the place of collection development within that context. Considers implications for the library/information center of the rise of a new class of resources. Suggests that a more…

In its second year of activity, the Northeast Academic Science Information Center (NASIC) program of the New England Board of Higher Education (NEBHE) has assisted 18 universities and colleges in the Northeast in the implementation of local capabilities to provide computer-based reference services. Working through the libraries at these…

Discusses the need for new technologies and information delivery services in Greece, and describes current activities related to the support of Greek scientists and researchers. Highlights include data networks infrastructure; information centers; the National Documentation Center; library services, including electronic document delivery and…