The service that librarians provide to their library patrons is focused upon in the proceedings of this meeting. Daniel Melcher discusses acquisitions as they relate to user service, and then answers questions. The text of a skit depicting interaction between users, librarians and the card catalog is presented. Also included are the questions and…

Review of research on online public access catalogs sponsored by Council on Library Resources notes the scope and method (questionnaires administered to catalog users and nonusers in 29 participating institutions) and findings and applications (including organizational setting and computer system, catalog use and satisfaction, and implications).…

This discussion of online public access catalog (OPAC) user assistance includes results of focused-group interviews of 70 OPAC users at six libraries. Importance of printed materials, library staff assistance, users' problems relearning OPAC searching, computer-assisted instruction, multiple-dialog modes, informative system error messages, and…

Explores issues surrounding efforts to introduce online catalogs to users and presents relevant research results from Northwestern University's "Educating the Online Catalog User" project. Highlights include attitudes and preconceptions about online catalogs and instruction, research on online catalog use, suggestions for online catalog teaching,…

Findings of focused-group interviews conducted for OCLC study of library users and online public access catalogs (OPACs) indicate users like OPACs, have problems finding right subject heading, envision features to improve subject access, want access to more than books, and want OPACs to provide new services. Eight references are listed. (EJS)

Results from one of a series of cooperative projects to study public access to online catalogs are discussed. This report focuses on a survey of 1,152 users and 1,315 non-users of six computer systems at seven libraries, with library participants including (1) Claremont Colleges Library, which uses the Claremont Total Library System; (2) the…

There is a communications gap between library users and the cataloger. Library of Congress classification may not seem logical to the user not indoctrinated into Library-Think.'' The author urges reference workers to be aware of and try to bridge the gap. (DH)

Recent penetration of the Internet in every aspect of society is remarkable. Along with various types of access methods being developed, information contents and services provided through them have also become available in a broad variety. The mobile phone systems capable of accessing the Internet have become very popular in Japan in the past…

This study was undertaken at the University of Wisconsin-Madison to ascertain if a relationship exists between the kind and amount of information given for a specific item and the access point selected by the searcher to determine its availability. Data, study questions, and four references are included. (Author/CHC)

This report addresses the objectives of a national survey of users and non-users of online catalogs (OPAC's) as they apply to MELVYL and its implementation in the University of California (UC) Libraries on nine campuses. These objectives were to collect information to enable libraries to improve implementation of support services for public access…

New York University (NYU) Libraries received a 1-year grant from the Association of Research Libraries to study users' responses to its recently installed Geac online catalog, Bobcat (Bobst Library Computerized Catalog). The survey instrument, developed for Council on Library Resources (CLR)-funded national study of responses to public access…

Discussion of the influence of library catalog use studies on cataloging codes and practices focuses on a study of reference staff members at three Association of Research Libraries academic libraries that was conducted to determine their use of bibliographic record elements. Records in online catalogs and bibliographic utilities are examined, and…

This set of materials assembled by the Systems and Procedures Exchange Center (SPEC) of the Association of Research Libraries (ARL) contains seven examples of general use surveys and eight examples of user surveys on specific topics from a group of major research libraries. Among the items included are (1) a final report on a library user survey…

This report describes a survey of 2,366 randomly selected U.S. academic, public, special, and school libraries which examined the usage and impact of the Cataloging in Publication (CIP) program on three areas of library operations: acquisitions, cataloging, and public services. Utlization of CIP data by a separate group of large U.S. libraries is…

Describes research strategy and methods of comparative evaluation conducted by the National Library of Medicine to assess user acceptance and technical performance of two prototype patron accessible online catalog systems within same operational environment. User acceptance studies included sample search experiment, comparison search experiment,…