The kit and flyer examine library photocopy operations, including services, personnel, equipment, and financial management practices by member institutions of the Association of Research Libraries (ARL). To find out about these operations, ARL surveyed its 112 members, and received 93 replies. Forty-nine academic libraries (58%) described their…

Identifies public library policies, programs, services, or practices that have ruined customer relations and offers suggestions on how they could have been avoided. Highlights include automated telephone answering systems; staff monitoring of computer use; self-service equipment, particularly photocopiers; release forms; staff parking; loan…

The data presented on the activities of 74 academic libraries in Virginia have been compiled by the Council of Higher Education, primarily from the Higher Education General Information Surveys ("College and University Libraries" and "Financial Statistics for Institutions of Higher Education for Fiscal Year Ending 1980"). The…

This guide provides samples of college libraries' copyright policies and materials as a reference for library and learning resources personnel who need to create formal copyright policies, procedures, and publications and for those who are reviewing and updating their existing copyright materials. A survey of 310 members of the Community and…