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Phillips, Sharon A. – ProQuest LLC, 2013
Selecting appropriate performance improvement interventions is a critical component of a comprehensive model of performance improvement. Intervention selection is an interconnected process involving analysis of an organization's environment, definition of the performance problem, and identification of a performance gap and identification of causal…
Descriptors: Performance Technology, Technology Integration, Library Services, Catalogs
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Slavin, Laura C. – Journal of Library & Information Services In Distance Learning, 2015
In this article, a librarian at Lincoln Memorial University creates library services for an MBA program offered entirely online that is in the early stages of development. The library services include a subject guide and 4 tutorials that will be added to the MBA online orientation. Other services include offering online office hours and…
Descriptors: Library Services, Business Administration Education, Computer Mediated Communication, Library Development
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Bull, Stephen; Craft, Edward; Dodds, Andrew – New Review of Academic Librarianship, 2014
In autumn 2012, the University of Birmingham launched FindIt@Bham, a Primo-based Resource Discovery Service, after a series of focus groups with students and staff to help determine its initial configuration and customization. This article presents the results from a large-scale online survey and focus groups that were conducted to poll users'…
Descriptors: Library Services, Library Research, Online Surveys, Focus Groups
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Schmidt, Kari – Journal of Electronic Resources Librarianship, 2012
In this column, the author discusses how the management of e-books has introduced, at many libraries and in varying degrees, the challenges of maintaining effective technical services workflows. Four different e-book workflows are identified and explored, and the author takes a closer look at how particular variables for each are affected, such as…
Descriptors: Research Libraries, Library Services, Innovation, Predictor Variables
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Saarti, Jarmo; Raivio, Jouko – Journal of Librarianship and Information Science, 2011
This article presents a reading of the user interface in one public library system. Its aim is to find out the frames and competences required and used in the communication between the computer and the patron. The authors see the computer as a text that is to be read by the user who wants to search for information from the library. The transition…
Descriptors: Electronic Libraries, Library Networks, Online Catalogs, Online Searching
Aegard, Joanna – Computers in Libraries, 2010
In 2009, the author spearheaded the Thunder Bay Public Library's (TBPL) service audit on kiosks. A task force comprising staff from the children's, reference, and adult services departments was formed to work on the audit. Task force members worked together and studied how patrons and staff use kiosks, conducted a literature review, surveyed other…
Descriptors: Public Libraries, Audits (Verification), Library Research, Use Studies
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Hunter, Ben – Journal of Web Librarianship, 2008
Library pathfinders are a time-tested method of leading library users to important resources. However, paper-based pathfinders suffer from space limitations, and both paper-based and Web-based pathfinders require frequent updates to keep up with new library acquisitions. This article details a step-by-step method to create an online dynamic…
Descriptors: Prior Learning, Internet, Libraries, Researchers
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Waller, Vivienne – Australian Academic & Research Libraries, 2009
This study examines what the public search for in the catalogue of the State Library of Victoria (SLV). As well as indicating the type of content being accessed, this gives an indication of what catalogue users expect of the State Library collection. A content analysis was undertaken of a random, stratified sample of 4,000 search queries typed in…
Descriptors: Library Materials, Government Libraries, Content Analysis, Library Services
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Hopkins, Alison; Sapiie, Jacquelyn – Reference Librarian, 1999
Describes the results of a survey of public service librarians conducted by the Queens Borough Public Library to determine their confidence levels of using electronic resource to answer reference questions. Results demonstrated high confidence levels in using the library's online catalog and lower confidence in using the Internet. (Author/LRW)
Descriptors: Internet, Librarians, Library Catalogs, Library Research
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Ho, Jeannette; Crowley, Gwyneth H. – Journal of Academic Librarianship, 2003
Explored user perceptions of dependability and accuracy of Texas A&M library services through focus groups. Reports user difficulties in locating materials, inaccurate catalog and circulation records, inadequate signage, searching the online catalog, and late notification of interlibrary loan arrivals; and discusses the library's efforts to…
Descriptors: Academic Libraries, Focus Groups, Higher Education, Library Catalogs
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Hufford, Jon R. – College and Research Libraries, 1991
Discussion of the influence of library catalog use studies on cataloging codes and practices focuses on a study of reference staff members at three Association of Research Libraries academic libraries that was conducted to determine their use of bibliographic record elements. Records in online catalogs and bibliographic utilities are examined, and…
Descriptors: Academic Libraries, Bibliographic Records, Bibliographic Utilities, Cataloging
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Tenopir, Carol – RSR: Reference Services Review, 1999
Considers the increase in the variety of electronic reference options in academic libraries based on surveys of ARL (Association of Research Libraries) members. Discusses online catalogs; CD-ROM databases; World Wide Web access; and changes in library instruction, including formal instruction, point-of-use instruction, and Internet instruction.…
Descriptors: Academic Libraries, Databases, Electronic Libraries, Higher Education
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Xia, Wei – Australian Academic & Research Libraries, 2003
Provides an overview of research conducted at Victoria University of Wellington regarding differing perceptions and expectations of user communities and librarians related to the usability of digital services. Considers access to services, currency of information on the Web site, the online public access catalog, databases, electronic journals,…
Descriptors: Academic Libraries, Access to Information, Databases, Electronic Journals
Benaud, Claire-Lise; Bordeianu, Sever – 1998
This publication provides librarians with a broader understanding of outsourcing issues in academic libraries. The book investigates the literature, then presents a survey of more than 200 academic research libraries involved with outsourcing projects. This book synthesizes prevailing theories and practice, details pros and cons, an outlines steps…
Descriptors: Academic Libraries, Authority Control (Information), Cataloging, Higher Education
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Clark, Alice S. – Journal of Library Automation, 1974
An experiment in manipulating machine-readable library records for use in subject searching indicated that such programs would be useful to extend service outside a single library location. (Author/PF)
Descriptors: Catalogs, Databases, Information Retrieval, Library Automation
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