In 1973, the Technological Institute Library, along with the other science libraries of Northwestern University, began a study of reference use. For each reference request received in the libraries, the date, time, duration, mode, class of question, and user type were noted. These statistics were tabulated and analyzed by computer. It was…

This survey is a description of the cataloging in publication (CIP) programs presently operational in four countries--the United States, USSR, Brazil, and Australia--and isolates in each of these national experiences the ingredients for success. Both the description of procedures and the recognition of factors which rendered the publishing climate…

A user evaluation of library services and facilities revealed a dichotomy of the user population into director and non-director subgroups. (Author/PF)

The purposes of the Workshop on Measuring the Quality of Public Library Services were to explore attitudes toward service, discuss the many facets of measuring library services and get a close-up view of one particular method of evaluating services: "hidden testing." Informal proceedings of the workshop include: (1) a talk of Ernie DeProspo…

The methods and findings of the evaluation of an ESEA Title II special purpose grant project are highlighted. (MF)

Reports results of a survey of state library agencies' research on public library operations and services. The appendix provides information on the contact person, the title of the study, and availability of materials for the 29 agencies responding to the survey. A copy of the questionnaire is included. (13 references) (MES)

A library survey was conducted during February 1983 to ascertain the characteristics of the user population, user needs, and user satisfaction with library services in five science and technology libraries at the University of Texas at Austin, including the chemistry, engineering, geology, physics-mathematics-astronomy, and science libraries. A…

The main concern is with identifying exemplar user need studies and discussing the possible value of their methodology for a broader range of library services. (Author/MF)

Argues that, although research measuring library effectiveness has tended to equate effectiveness with user satisfaction, this approach is faulty for several reasons and calls for more in-depth user needs assessment studies. (LLS)

A mail survey of 1,682 graduate students and 758 faculty in the Colleges of Natural Science, Engineering, and Pharmacy, and in the School of Nursing at the University of Texas at Austin was conducted during February 1983 to ascertain the characteristics of the science and technology libraries user population, the type and frequency of library use,…

A summary and four papers from a symposium, held at the 1974 American Library Association Conference, dealing with the feasibility and desirability of measuring reference service. (PF)

This second part of a 3-phase study, which examined the potential of cooperative ventures and combination libraries for improving school and public library services in Florida, analyzed past and present attempts at mergers and multi-type library cooperative activities to assess the present status of combinations and library cooperation in the…

This research report presents the results of a survey of public libraries that serve areas where populations are 25,000 or fewer individuals. The long range goal of the study was to gather data that would help to initially describe some of the circumstances in which and because of which rural information services exist and endure. Questionnaires…

Investigates the relationships between reference performance (dependent) variables and various quantifiable reference service characteristics (independent variables such as reference collection size). Statistical analysis indicated that reference performance was significantly related to the size of the reference collection, and to other…

Examines the relationship between bibliographic instruction and reference services in academic libraries. Highlights include historical definitions for the two services; results of a survey of academic librarians that investigated how they are connecting the two services; and recommendations for improving the teaching of information literacy at…