This article aims to present evidence of the warm glow effect in a public library setting. More specifically, it tests whether individual respondents with different values for the warm glow component report different values for their willingness to pay (WTP). The data come from a contingent valuation survey conducted on randomly selected citizens…

This study aims to present a new model measuring the economic value of public libraries, combining the dissonance minimizing (DM) and information bias minimizing (IBM) format in the contingent valuation (CV) surveys. The possible biases which are tied to the conventional CV surveys are reviewed. An empirical study is presented to compare the model…

Reviews the use and validity of numerical measures of library service (index numbers) and describes a study of public library systems from 1970-80 in Wisconsin. This study used an index number based on circulation per capita, expenditures per capita, turnover rate, full-time employee rate, and population, and tested this measure against various…

Explores current patterns of recency, structure, intent, scaling, and planning and measurement in state library standards. Ways that four states--Oklahoma, Colorado, Utah, and Ohio--have adapted basic standards elements are considered, and issues in linking planning and measurement to standards are discussed. (MES)

Discusses measurement techniques for determining good reference service and describes results from a study of 12 public libraries in California that investigated reference service. Topics include inconsistent reference studies that showed reference service giving good results half of the time; and measuring unrelated outcomes of accuracy, utility,…

Standards for public libraries have undergone dramatic changes in the last decade. Traditional standards measured only "inputs," or what the community put into the library in terms of staff, books, funding, etc. However, these standards did not measure the services that the library produced, and, as a result, the Public Libraries…

Discusses "The New Planning for Results" manual published by the American Library Association that helps create local standards of public library service, and provides implementation examples based on experiences in Vermont. Highlights include evaluating community needs; service responses to those needs; developing library objectives;…

Provides the background and outline of a one-day workshop on reference evaluation which integrates the elements of goals, objectives, and mission statements with output measurements from the point of view of reference service. Practical exercises to accompany such a workshop are suggested. (five references) (MES)

Public library services are being modified or changed by the Internet. Questions about how to evaluate and measure electronic services have become increasingly important. This article presents an analysis of some ways to create, define, and institute electronic network measures. (Author/AEF)

Discusses a secondary analysis of a user survey from 13 public libraries to isolate factors that contribute to high levels of performance by reference librarians and to identify reliable indicators that can be used to measure and evaluate reference services. Examined user ratings of reference services by transaction type, either self-generated or…

The result of a pilot study funded by the Library Services and Construction Act (LSCA), this document is both a report of a test of adaptations of "Output Measures for Public Libraries" for the measurement of children's services in Wisconsin public libraries, and a manual for children's librarians to use for future data collection. The…

Discusses areas needing revision in the manual "Output Measures for Public Libraries," i.e., measurement objectives, research skills of output measures users, management versus research contexts, relating inputs to outputs, problems in data collection, user versus library performance, sample sizes, interpretation of output measure…

Orr's schema for measuring the quality and value of libraries is described and discussed with respect to three paradoxes--the evaluation of catalogs, optimal library size, and Lenin's view of public libraries in the U.S. Seven references are cited. (CHC)

This description of the Vigo County Public Library's implementation of planning, programming, and budgeting focuses on its output measurement system, Complete Service Statistics. Measures of five service categories are developed--lending, facilities, information, production, and staff--to gather statistics for library management. (RAA)

Discusses the use of the "Output Measures for Public Libraries" measurement method to compare public library performance based on a variety of statistics involving circulation, staffing, and library services. The need to consider the value that library services add to the community rather than relying on statistics alone is stressed.…