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Direct linkPretlow, Cassi; Sobel, Karen – Public Services Quarterly, 2015
Service blueprinting is a process that businesses use for analyzing and improving service. Originally presented in the Harvard Business Review in 1984, it has retained a strong following ever since. At present, it is experiencing a revival at numerous academic institutions. The authors of this article present the process of service blueprinting.…
Descriptors: Academic Libraries, Librarians, Improvement, Innovation
Download full textProffitt, Merrilee; Michalko, James; Renspie, Melissa – OCLC Online Computer Library Center, Inc., 2015
What began with a few libraries' early application of ethnographic methods to learn more about user behaviors and needs has grown to become a significant body of work done across many institutions using a broad range of methods. User-centered investigations are increasingly influential in discussions about the shape and future of the research…
Descriptors: Use Studies, Research Libraries, Library Role, Library Research
Kachaluba, Sarah Buck; Brady, Jessica Evans; Critten, Jessica – College & Research Libraries, 2014
This article is based on quantitative and qualitative research examining humanities scholars' understandings of the advantages and disadvantages of print versus electronic information resources. It explores how humanities' faculty members at Florida State University (FSU) use print and electronic resources, as well as how they perceive these…
Descriptors: Academic Libraries, Library Services, Library Materials, Humanities
Molteni, Valeria E.; Goldman, Crystal; Oulc'hen, Enora – portal: Libraries and the Academy, 2014
The King Library in San José, California, is a unique combination of academic and public library. It serves the diverse populations of the City of San José and San José State University (SJSU). This article provides analysis of data collected in a study on the concept of "library as place" and SJSU students' sense of belonging toward the…
Descriptors: Urban Universities, Academic Libraries, Public Libraries, Shared Resources and Services
Wang, Weina; Dermody, Kelly; Burgess, Colleen; Wang, Fangmin – Journal of Access Services, 2014
Technology lending has proven to be one of the most popular services that the Ryerson University Library and Archives (RULA) has offered in the past few years. Given the number of commuting digital natives comprising our student body, the library wanted to know how these students were using our current laptop loan program and how this service…
Descriptors: Academic Libraries, Laptop Computers, Library Services, Electronic Learning
Whittingham, Jeff; Huffman, Stephanie; Christensen, Rob; McAllister, Tracy – School Library Research, 2013
A study was conducted to determine the impact of the use of audiobooks with struggling readers in a school library audiobook club. The participants met weekly in the school library with the school librarian and researchers to discuss audiobooks and make reading recommendations to their peers. Standardized test data as well as pre- and post-study…
Descriptors: School Libraries, Library Research, Audio Books, Student Participation
