This column contains information on how students in graduate library and information science programs participate in a forum to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to state their visions for the profession, or to tell of research that is…

The increasing interdisciplinarity of scientific research creates both challenges and opportunities for librarians. The liaison model may be inadequate for supporting campus research that represents multiple disciplines and geographically dispersed departments. The identification of units, researchers, and projects is a first step in planning and…

Using the "point oh" naming system for developments in librarianship is attracting debate about its appropriateness, basis and syntax and the meaning and potential of Library 2.0. Now a new term, Library 3.0, has emerged. Is there is any significant difference between the two models? Using documentary analysis to explore the terms, the…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

The major objectives of the study were to produce a storage/transportation model which minimized (1) the cost of storage space for book materials, and (2) cost of transportation for book materials. In minimizing these costs, they are considered in relation to the time required to provide service. The data used in the study include land and…

The design and study of library information networks are enhanced by the use of the concepts which have been developed by graph theorists. In this paper this theme is expanded upon, proposing a general network structure which is believed to be a good model for a wide variety of library and other information networks. The basic concepts from graph…

Discusses a model telephone reference service focusing on the application of library experience to the design of an online system. The inclusion of current ready reference materials in the database of future automated systems is suggested, and 11 references are listed. (RAA)

This paper describes a decision making framework for library networking which can be used by individual libraries, groups of cooperating libraries, or centralized services to evaluate current operations and define alternative approaches to automation and networking. It is noted that networking has not yet achieved its full potential because of a…

Decision-making framework proposed for librarians making automation decisions for their libraries is composed of hierarchically related levels: library functions; services and products; activities; resource components; and measures of costs, performance, attributes, and effectiveness. An economic model based on this framework is used to determine…

This paper begins with a discussion of the decision-making process. The application of operations research technologies to managerial decision-making is noted, and the development of management information systems in organizations and some limitations of these systems are discussed. An overview of the Human Information Processing System (HIPS)…

A simulation study of library-based information retrieval systems is described. Basic models for each of several important aspects are presented: (1) user behavior, emphasizing response to quality and delays in services; (2) the scheduling of services and the organization of the machine-readable files; and (3) the distribution of conventional…

Discusses the growing similarities between academic libraries and computing centers and proposes an organizational model for the union of the two into an information services center. The administrative and personnel implications of such a union are addressed. (Author/CLB)

Presents a model for predicting and shaping the impact of information technologies on libraries and the library role which is based on the effects of computerization in various business applications. The library network at AT&T Bell Laboratories is described as an example of a successful implementation of the model. (CLB)

Presents a model that can accommodate staff preferences when determining a reference desk schedule using a microcomputer, the Lotus 1-2-3 spreadsheet software, and the linear programing software LP83. (eight references) (MES)

Presents a framework for a knowledge management environment at the University of California San Francisco library that integrates information sources, access and delivery systems, education programs, and personalized services. Topics discussed include scientific communication, strategic goals, planning and implementation of the knowledge…