This exploratory investigation of the process of defining the information needs of computer users and the impact of that process on information retrieval focuses on communication problems. Six sites were visited that used computers to process data or to provide information, including the California Department of Transportation, the California…

Develops model of the reference interview which explicitly incorporates human information processing, particularly schema ideas presented by Marvin Minsky and other theorists in cognitive processing and artificial intelligence. Questions are raised concerning use of content analysis of transcribed verbal protocols as methodology for studying…

A Pathfinder functions as a step-by-step instructional tool which introduces a library user to the variety of information sources availabel in research libraries. (Author/NH)

Analyzes the search process, isolating the pertinent elements that make up a search and identifying the many decision points in the process. (Author/PF)

Outlines the classical digital library model, which is derived from traditional practices of library and information science professionals, as an alternative to the database retrieval model. Reports preliminary results from an evaluation study of library and information professionals and endusers involved with primary care medicine. (AEF)

A simulation study of library-based information retrieval systems is described. Basic models for each of several important aspects are presented: (1) user behavior, emphasizing response to quality and delays in services; (2) the scheduling of services and the organization of the machine-readable files; and (3) the distribution of conventional…

Describes an approach to electronic document delivery which has evolved at Tilburg University (Netherlands), leading to the development of a system called Ariadne. Highlights include various generations of electronic document delivery systems; standards, including the work of the Group on Electronic Document Interchange; and a description of the…

Explains the imposed query model of information seeking and incorporates findings and implications surrounding work on imposed queries into reference work with children. Highlights include a developmental view; types of reference questions; relevance; information services for children; stereotyping; modeling search behavior; and evaluating…

Explores the potential impact of imposed query, a new model of information-seeking behavior, on current approaches to library service and system evaluation. Discusses reference service evaluation, user studies, output measures, and relevance as an evaluation tool. Argues that imposed query broadens understanding of the user and of the role that…

Examines the usefulness of the Eisenberg-Berkowitz Information Problem-Solving model as a categorization for academic reference encounters. Major trends in the data include a high proportion of questions about location and access of sources, lack of synthesis or production activities, and consistent presence of system problems that impede the…

Two aspects of Karl Popper's philosophy are applied to reference process: process is viewed as series of problem-solving situations amenable to analysis using Popper's problem-solving schema. Reference interview is analyzed in context of Popper's postulate that books contain autonomous world of ideas existing apart from mind of knower. (30…

Describes development of an online catalog for Dartmouth College Libraries by Dartmouth and Bibliographic Retrieval Services (BRS). Highlights include Dartmouth parameters; capability of creating a fully inverted file for entire bibliographic citation provided by BRS software; features of BRS/Dartmouth user interface; telecommunications links; and…

This paper discusses the Research and Evaluation Program at the State Library of New South Wales (Australia) and what it has revealed about clients' notions of value and relevance. An overview is provided of the services that have been developed in order to meet clients expectations, including reading room services and the development of the 3Tier…

Describes the possibilities of hypermedia stackware with emphasis on applications for youth librarians. A model for the development and evaluation of stackware is offered, and an example of a proposed hypermedia product is provided. Differences in personal interest levels and learning styles are considered, and copyright concerns are discussed.…

Examines advantages and disadvantages of the traditional model of undifferentiated service versus an alternative model of differentiated services, which includes directions and general information; technical assistance, "information lookup" for the client, research consultation, and library instruction. Suggests each service should fit…