Examines the practical details of setting up live online reference services in libraries. Topics include choosing software; differences between licensed and hosted applications; models used to implement virtual reference services; how libraries are using these services in day to day operations; and marketing strategies. (Author/LRW)

Discusses a model telephone reference service focusing on the application of library experience to the design of an online system. The inclusion of current ready reference materials in the database of future automated systems is suggested, and 11 references are listed. (RAA)

Rapidly developing online information technologies provide dramatically new capabilities and opportunities, and place new responsibilities on all involved to recreate networks for scholarly communication. Collaborations between all segments of the information network are made possible and necessary as we attempt to find a balanced and mutually…

This paper discusses the role of XML in library information systems at three major levels: as are presentation language that enables the transport of bibliographic data in a way that is technologically independent and universally understood across systems and domains; as a language that enables the specification of complex validation rules…

Introduces four models of data library development for meeting information needs for machine-readable data files--University of Florida facility, University of British Columbia Data Library, Data and Program Library Service at University of Wisconsin, and online numeric Kentucky Economic Information System at University of Kentucky. Four…

Describes framework for library networking which consists of six interdependent dimensions to be used for decision making by libraries: functions to be performed, type of access information, types of materials, products and services, networking configurations, and communications means. Use of a series of cost models describing activities within…

Discusses digital reference services, also known as virtual reference, chat reference, or online reference, based on a round table discussion at the 2002 American Library Association annual conference in Atlanta. Topics include numbers and marketing; sustainability; competition and models; evaluation methods; outsourcing; staffing and training;…

Describes an approach to electronic document delivery which has evolved at Tilburg University (Netherlands), leading to the development of a system called Ariadne. Highlights include various generations of electronic document delivery systems; standards, including the work of the Group on Electronic Document Interchange; and a description of the…

A synthesis of the literature on the advertising and promoting of online bibliographic retrieval services in academic libraries was conducted to suggest specific approaches and methods that can be used to make the academic community more aware of these services. Six levels of activity in program planning for promoting online services are…

Describes development of an online catalog for Dartmouth College Libraries by Dartmouth and Bibliographic Retrieval Services (BRS). Highlights include Dartmouth parameters; capability of creating a fully inverted file for entire bibliographic citation provided by BRS software; features of BRS/Dartmouth user interface; telecommunications links; and…

Describes the introduction of virtual, or digital, reference service at the University of New Brunswick libraries. Highlights include analyzing transcripts from LIVE (Library Information in a Virtual Environment); reference question types; ACRL (Association of College and Research Libraries) information literacy competency standards; and the Big 6…

Describes the new service model of the Resource & Information Center at Harcourt, Inc., which was charged with developing and publicizing library services that would empower end-users. Includes tips for purchasing online databases, guidelines for developing content that will draw people into the company's intranet or Web site, and top 10…

This study of the benefits, methods, and costs of linking two or more bibliographic utilities for use by public and academic libraries assessed the impact of linking on three distinct areas of library operations: shared cataloging, interlibrary loan, and reference searching. The analysis was restricted to bibliographic records for monographs in…

Components of planning, developing, implementing, publicizing, and integrating were incorporated into a model of user education for an online catalog (OPAC) in academic library. Key elements in model's success were initial full-time coordination by project manager and subsequent merger of OPAC user education with existing bibliographic instruction…

Describes the Electronic Text Center at the University of Virginia that contains an online collection of full-text databases delivered through a single search program. Highlights include user support services; use of Standard Generalized Markup Language; users; and providing a model for other universities. (LRW)