Why is it such a struggle to define and capture measures that convey to decision makers the value of libraries' services and programs to the communities, campuses, corporations, or organizations? To be honest, there are a number of reasons for this struggle--all of which can be addressed and, most importantly, solved. First, one has to face…

Women who promoted library services to children in the United States in the late nineteenth century introduced the systematic use of survey research on library practice to the field of professional librarianship. They created a series of qualitative survey-based reports, the "Reading of the Young" reports, which were presented at ALA conferences…

In this explorative study, we first investigate current use of public library statistics in public library management to identify a governing framework and then carefully suggest an alternative framework with income as a goal for sustainability. The meaning of income in terms of management is also discussed. Within this framework, we conduct a…

Defines the concept of marketing and relates models involving the exchanges and transactions of markets and charities to services offered by libraries. Market segmentation, understanding the behavior of markets, competition, and movement toward a market-oriented library are highlighted. Nineteen references are cited. (EJS)

The major objectives of this study of adult information needs in Indiana were: (1) to gain some understanding of present and future needs of the business and industry, agriculture and labor sectors of Indiana's economy, (2) to determine and evaluate how these sectors now meet information needs and (3) to explore the information-acquiring habits of…

Presented in this report is an extensive evaluation of three library projects located in Chicago, Peoria, and the suburban Chicago area. All the projects reviewed have strong and weak points. Generally, the strong elements are a vigorous commitment to the people served, emphasis on inexpensive paperback books and collections of books stressing…

The design and study of library information networks are enhanced by the use of the concepts which have been developed by graph theorists. In this paper this theme is expanded upon, proposing a general network structure which is believed to be a good model for a wide variety of library and other information networks. The basic concepts from graph…

A velcro board presentation of an input-output model, illustrating the public library as a community information system, can be used to define the library to citizen taxpayers. The major input to the system is tax dollars and its basic components are librarians, recorded information, facilities, and equipment. The output depends on the library's…

Reports results of a study which tested a hierarchical model that considers public library use as a function of the user's individual characteristics, awareness of library services, perceived accessibility of the library, perceived ease of use of the library, and use of other nonpublic libraries. Twenty references are cited. (Author/FM)

Shows how l'Heure Joyeuse, a children's library started in Paris in 1923 as a gift from U.S. philanthropists, became a model of open-access, user-oriented public libraries. L'Heure Joyeuse's unique role in the development of public libraries in France from before 1900 to the present is described. (41 references) (EAM)

Building on a prior investigation of users' formulations and needs in fiction, this study was conducted to determine dominant patterns in public library user-librarian search interactions. Based on analysis of 134 actual user-librarian conversations about fiction recorded under everyday library conditions in Danish public libraries in 1976, it was…

Presents a four-step model for "planning" or "forecasting" future of adult services in public libraries: (1) identification of forces at work; (2) analysis of probable impacts of one force upon another; (3) identification of preferred (and rejected) elements of future with forces that control elements; and (4) strategies to be…

Examines how various public libraries in the Chicago area approach the issue of whether or not to allow coffee and food in the library. Discusses competition with "glossy new" bookstores; research, marketing, and experiments using bookstores as models; and the development of public lounges/coffee shops which are separate from the rest of…

Discussion of public library support systems for at-risk teens focuses on the Bay Area Library and Information System (BALIS) that was developed to improve library services to at-risk teenagers in the San Francisco Bay area. Highlights include needs assessment; staff training; intervention models; and project evaluation. (10 references) (LRW)

Citing the American Library Association's 1964 statement of libraries' responsibilities to the aging, this paper presents a needs assessment of the elderly and suggests methods by which public libraries can attempt to meet some of these needs, e.g., barrier-free design, programs, materials, and services. The needs assessment of older users…