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Kochan, Carol A.; Lee, Daniel R. – Computers in Libraries, 1998
Describes the UTAD (Utah Article Delivery) Pilot Project, an innovative resource-sharing service that provides journal articles to the Utah higher education community, developed by the Utah Academic Library Consortium (UALC) in partnership with EBSCO Document Services. Highlights include goals, options considered, challenges, and evaluation. The…
Descriptors: Academic Libraries, Consortia, Cooperative Programs, Document Delivery
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Ward, David; Kern, M. Kathleen – portal: Libraries and the Academy, 2006
Driven by studies showing that Millennials (ages 18-24) have adopted IM (instant messaging) as a standard communications medium, many libraries are reaching out to their own patrons in this way. At the same time, some of these libraries have invested thousands of dollars in vendor-based chat reference solutions that provide duplicate…
Descriptors: Library Services, Outreach Programs, Computer Mediated Communication, Time