To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

Some academic libraries use service philosophy statements to strengthen the quality of their service culture. A service philosophy statement communicates directly to users what they can--and should--expect from the library. This article describes a study in which the authors applied qualitative content analysis to service philosophy statements.…

Summer reading for children is a long standing and cherished tradition in public libraries across America, but today's kids need to master new skills and competencies. Today's summer programming needs to move beyond reading to engage children with hands-on activities, thus keeping their brains active even when school's out. Here, a team of…

Evidence-based library and information practice (EBLIP) provides school librarians a systematic means of building, assessing, and revising a library program, thus demonstrating a school library program's worth to the larger school community. Through survey research collecting both qualitative and quantitative data, 111 public school librarians in…

In the past three years, the Union County Carnegie Library (UCCL) in South Carolina has "been transformed." The library board, selected by the county supervisors, knew something had to be done. In October 2005, the board hired Nancy E. Rosenwald as UCCL director. Longing to get back to South Carolina from western Connecticut, Rosenwald…

The Position Statement on the School Library Media Specialist's Role in Reading, adopted by the American Association of School Librarians (AASL) Board in February 2009, is a guide to help practitioners build library programs that support every learner's development in reading. As part of the Learning4Life (L4L) plan to implement the Standards for…

Since its establishment in 1839 to serve the branches of state government, the Illinois State Library has undergone an evolution in the methods, resources and services provided. Over the years, the State Library's sphere of service has expanded to meet the information needs of the public through a statewide network of libraries and regional…

Updated for the first time since 2005, this indispensable volume includes revised interpretations of the Library Bill of Rights along with key intellectual freedom guidelines and policies, including: (1) A new chapter, "Interactivity and the Internet," and other fresh material on intellectual freedom and privacy in online social…

Writing a mission statement is difficult, especially today when the need for libraries is being openly questioned. Now more than ever, librarians, trustees, and patrons must determine how libraries can best serve their communities and express their conclusions in their mission statements. A clear sense of purpose provides an essential foundation…

In preparation for a 2-day workshop on the potential for library automation in Maine, comments regarding expectations for the workshop, specific questions, and concerns were solicited from librarians throughout Maine. This document comprises written testimony received by the solicitor. Among the issues addressed are: needs and desires in the area…

This document contains the full transcript of a 2-day workshop on library automation. The first day of the workshop was devoted to a review of the state-of-the-art of library automation and the second day included presentation of testimony by Maine librarians. The transcript of the first day includes discussions of the historical development of…

The May 1985 program session of the Library of Congress Network Advisory Committee focused on the identification of key issues in the networking field. Presentations included discussions of major network developments in the last two decades, the changing network players, the impact of technology on networks, and library networks and the law. The…

This self-study by the public services staff of Brown University Library provided an opportunity for them to examine past, present, and future operations. The study was conducted by 33 volunteers from the library staff, who were organized into 1 study team and 5 task forces; they worked more than 14 months to develop the recommendations and plans…

The December 1985 program session of the Library of Congress Network Advisory Committee (NAC) focused on determining the effectiveness of networking, identifying a common vision or goal, and developing a strategy to accomplish that goal. The program session included remarks on the role of the regional networks in national networking by Louella V.…

This self-study--part of a series of studies conducted at Michigan State University Libraries--was undertaken to make recommendations for improvements in public services. The study team was directed not to limit its analysis to immediate concerns, but also to take a long-term view of the development of library service. Task forces were organized…