Purpose: The purpose of this paper is to revisit previous design principles and guidelines for online makerspaces in public libraries (Kim et al., 2020) and expand the design principles with more updated implications and examples from the literature published during and after the COVID-19 pandemic. Design/methodology/approach: The authors reviewed…

As teachers strive to make sense of and implement knowledge of creativity that is available from the research community, school librarians are called upon to help turn rhetoric into reality. Developing the creativity habit is far more meaningful and effective if the classroom activity is representative of the real-world problem-solving process.…

This paper discusses customer services in academic libraries. The first section addresses the concept of the "customer." Thereafter, the paper applies the metaphor of the producer and its consumers to the relationship between a university and its students. The second section looks at education as a process of refinement. Next, the…