This paper describes a project that underscores the critical role of this nation's museums and libraries in helping citizens build such 21st century skills as information, communications and technology literacy, critical thinking, problem solving, creativity, civic literacy, and global awareness. Recognizing that every individual requires these…

Using simulated reference questions and a search exercise in a standardized list of subject headings, this test assesses several major skills of reference librarians: question analysis, selection of appropriate source, actual use of the source, and selection of appropriate subject terms. It also provides a means of determining the attitudes of…

Discusses search strategy, strategies for understanding information, and instructional strategies as they relate to information literacy. Topics include orientation to sources and services; awareness of key literature; critical thinking and problem solving; inquiry; reading comprehension to enhance understanding; and strategies used by proficient…

An instructional module designed to help librarians learn to identify and negotiate reference questions is presented and discussed. The instructional module consists of an essay on performance of negotiation as a decision-making step in the reference process, and exercises for identification of queries that should be negotiated. A videotape which…