Discusses the importance of public service for the users of serials collections in large libraries in light of the complexities of serial collection organization. A diagram of the decision points encountered by users dealing with serials collections and tables listing the types of serials records and error problems are included. (JL)

Describes several projects that integrate the Internet and specific Internet resources into undergraduate teaching and learning. Problems are discussed, including trying to retrieve specific and useful information, questions of reliability and accuracy of information, the need to become more user friendly, and demands on libraries for training and…

Explains why the Internet is not replacing libraries. Highlights include the lack of substantive material that is available; problems with finding what is there; the lack of quality control; physical difficulties with reading electronic texts; high costs of digitizing; and lack of access to older material. (LRW)

Relates experiences of library director at King College--a small, four-year, undergraduate, private college faced with difficult budgetary decisions. Periodical collection, budgetary problems, cost effective online searches, acceptance of services by library patrons, and problems and solutions connected with implementation of online services are…

Presents microcomputer-based information retrieval system in public access mode and describes preparations, procedures, and use developed and recorded during first year of operation at Louisiana State University. A detailed analysis of month-long free trial period (user status, major areas of study, subjects searched) and 10 conclusions and…

The Public Access Library System (PALS), a two-way cable television system for the delivery of community information, was developed by the staff of the Pasadena Public Library working with a consultant under a 1-year Library Services and Construction Act (LSCA) grant. The objectives of the project were to: (1) identify six potential databases that…

Based on manual observation of 187 zero result online searches at a university library, this article addresses three types of problems that can produce such search results: multiple database searching, topic negotiation, and database availability. A summary of conceptual and practical recommendations for searchers are provided. (6 references) (EJS)

Three studies examined public library reference services use by patrons in Anglo, Hispanic, and Vietnamese communities in California. Interview questions concerned search topics, use of staff help, perceived usefulness of search result, successful search strategies, reasons for not seeking help, foreknowledge of sources, reasons for using the…

Duke University's Perkins Library (North Carolina) tests electronic resources and services for remote accessibility by examining capabilities on various platforms, operating systems, communications software, and World Wide Web browsers. Problems occur in establishing connections, screen display, navigation or retrieval, keyboard variations, and in…

Users of optical data disk (CD-ROM) materials at the Main Library workstations of the State University of New York at Albany were surveyed to examine the problems they encountered while conducting their searches, identify factors that interfere with their task performance, determine their needs with regard to improvement in the databases they…