The 24-hour/5-days-per-week (24/5) model at Belk Library & Information Commons has experienced multiple changes since first implemented in 2006. First the library started small, then expanded, then reduced, and finally expanded again. This article tells the story of a library's 24/5 evolution within the assessment cycle framework, describes…

Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…

During spring quarter 2008, the Western Washington University (WWU) Libraries established an interactive bloglike environment called "14 Days to Have Your Say" with the intention of gathering new ideas and feedback about the libraries from the university community. The environment was developed as a fairly simple Drupal site. The project…

When Bruce Miller took up the position of head librarian at the University of California, Merced in 2001, the plan for the new library was to use the University of California (UC) system's rich base of support as a launching pad for something great and extraordinary: a model academic research library for the twenty-first century. This article…

Beyond collecting traditional circulation statistics, tracking in-house use of library materials is a significant measure of how patrons use our resources. In our pilot project, Lending Services staff members conducted nightly pick-ups of library materials left on tables, in carrels, in study rooms, as well as books cast aside in the stacks areas…

Describes the philosophy, objectives, services, and experimental research of the Abadina Media Resource Center, which provides library services, materials, and education to elementary school students and provides research and training facilities for Nigerian teachers and school librarians. (Author/CWM)

To gather information about the nature of photocopy services in academic libraries and issues relating to their management, a survey was mailed to each of the 117 members of the Association for Research Libraries (ARL). The survey focused on two components of photocopy services: the self-service copiers placed at strategic locations within the…

The 1986 annual report of the Council on Library Resources (CLR) reviews activity over the previous 10 years and provides a full record for the 12 months ending June 30, 1986, focusing on the program components of research, collaborative ventures to support operations and expand service capabilities, and the profession of librarianship.…

The 1985 annual report of the Council on Library Resources (CLR) describes an underlying uniformity of purpose in the activities of each of the three components of the program: research, exploration and installation of improved operating capabilities, and librarianship itself. The intent in each program is to reshape academic and research…

The 10 papers presented in this report examine various aspects of rural bookmobile projects in the United States. The objectives of this first bookmobile conference were to offer (1) encouragement to bookmobile workers; (2) information for improving their services; (3) new data for subjective analysis of services; and (4) assistance in developing…

The three papers in this collection on library statistics were presented at the 1984 IFLA general conference. In "The Management Use of Library Statistics," Geoffrey G. Allen of the Western Australian Institute of Technology discusses current uses and misuses of library statistics and illustrates some practical applications of statistics…

Libraries throughout history have utilized some method of communicating resources and services to their communities. Verbal communication progressed into newsletters, event calendars, bookmarks, and posters. More recently, technological advancements have allowed individuals to communicate ideas beyond the confined pages of a book or newsletter and…

A survey of the ten university libraries considered to be most comparable to George Mason University (GMU) in interlibrary loan (ILL) activity was undertaken for comparison purposes. To develop a series of recommendations for GMU with respect to ILL, the following areas were considered and are addressed in this report: (1) Divisional…

Four librarians from Irish university libraries completed the U.K. Future Leaders Programme (FLP) in 2010. In this article they recount their experience and assess the effect of the programme on their professional practice and the value for their institutions. The programme is explored in the context of the Irish higher education environment,…

The Institute of Library Research (ILR) is a statewide organized research unit of the University of California (UC) whose activities have been directed toward the objectives of education, research and public service. During this reporting period the Institute underwent some significant changes, including a further separation of the University-wide…