Birmingham City University's Library and Learning Resources' strategic aim is to improve student satisfaction. A key element is the achievement of the Customer Excellence Standard. An important component of the standard is the mapping of services to improve quality. Library and Learning Resources has developed a methodology to map these…

The spring of 2020 surfaced unprecedented challenges, with a global pandemic and societal unrest initiated by highly publicized police killings of citizens in Minnesota, Kentucky, and elsewhere. Although for many people throughout the US and Canada, the confluence of events has brought a new level of awareness and new vocabulary for such issues as…

During spring quarter 2008, the Western Washington University (WWU) Libraries established an interactive bloglike environment called "14 Days to Have Your Say" with the intention of gathering new ideas and feedback about the libraries from the university community. The environment was developed as a fairly simple Drupal site. The project…

The need to plan for operating and service patterns and to establish priorities for services to readers in the new Reference and Bibliographical Center at the Newberry Library guided this self-study. From December 1983 to August 1984, 32 staff members (grouped into 1 study team and 4 task forces) investigated the critical issues of bibliographic…

Nine papers make up this proceedings on bookmobile services to rural areas. The primary theme of the conference was "programming," with emphasis on quality of services and how to market the bookmobile in communities. Although the primary focus is on rural library services, many of the ideas in these papers can be applied to metropolitan…

The 10 papers presented in this report examine various aspects of rural bookmobile projects in the United States. The objectives of this first bookmobile conference were to offer (1) encouragement to bookmobile workers; (2) information for improving their services; (3) new data for subjective analysis of services; and (4) assistance in developing…

INITIATED BY THE PLANNING COMMITTEE OF THE AMERICAN ASSOCIATION OF STATE LIBRARIES AND SPONSORED BY THE LIBRARY SERVICES DIVISION, U.S. OFFICE OF EDUCATION, THIS CONFERENCE WAS HELD TO (1) DEMONSTRATE THE IMPORTANCE, URGENCY, AND IMMEDIATE NECESSITY FOR STATEWIDE LIBRARY PLANNING, (2) REVIEW THE PLANNING PROCESS AND SPECIFY STEPS NECESSARY FOR THE…

In June 2004, fourteen students graduated from the first completely online degree program at The Ohio State University--the Non-Traditional PharmD (Doctor of Pharmacy) program. The program was implemented as a response to the American Council on Pharmaceutical Education requiring this degree for entry into pharmacy practice. This article reports…

This report outlines the development and evaluation of a library instruction program at Macquarie University in Australia designed to help students use the subject catalog more quickly and effectively. Phase I of development established: (1) objectives; (2) two methods of teaching--performance instruction and simulation of a real library…

The Educational Priorities Panel (EPP) conducted a mail survey of New York City school library staff, a telephone survey of community school districts, and an analysis of budget and payroll data for library services. Additionally, two member agencies, the Citizen's Committee for Children and the Women's City Club, undertook a cooperative study on…

With the growth of Web 2.0 library intranets in recent years, many libraries are leaving behind legacy, first-generation intranets. As Web 2.0 intranets multiply and mature, how will traditional intranet best practices--especially in the areas of planning, implementation, and evaluation--translate into an existing Web 2.0 intranet infrastructure?…

Developed to promote excellence in Ohio's school libraries, this document is designed to: (1) provide a rationale for integration of the school library into the total education program; (2) delineate the dimensions of service of a dynamic K-12 library program; (3) identify essential components of an effective K-12 library program; (4) provide a…

The report presents proceedings of a workshop held in San Leandro, California, March 16-17, 1977, to teach librarians about collecting local history and conducting oral history interviews. The workshop was sponsored by the Bay Area Reference Center, located in San Francisco. Speakers included library directors and administrators, manuscript…

Prepared specifically for the Planning Committee, the Board of Trustees and the administration and staff of the James Jerome Hill Reference Library, this report reiterates statements and suggestions made in previous reports, but the restatement places emphasis on the sharpening of the Trustees' understanding of the program's objectives. Topics…

The final report on program and operations planning for the James Jerome Hill Reference Library attempts to: (1) review the general sequence of events in the planning and implementing of the new program, (2) bring together a number of memoranda and other statements previously presented to committees, and (3) assess the future potential of the…