A case study demonstrating how an online narrative featuring the adventures of a cuddly toy penguin, Pablo Penguin (@uoppenguin on Twitter) has been introduced at the University of Portsmouth Library to build trust and engagement between university students and library services and facilities. Evidence for the benefits of anthropomorphic brand…

Public library service is a critical service that must be preserved. Despite a current (FY08) budget cut of $5 million and the threat of reductions of nearly $20 million more in the next budget, the Queens Library has maintained massive and excellent programs of service and incredibly high levels of use by a public that lines up at every one of…

An appendix to a study that attempts to measure the service capabilities of public libraries, either in relation to the needs of their communities or to the standards adopted by the profession. (Author)

The basic rationale for this study was that attempts to measure the service capabilities of public libraries, either in relation to the needs of their communities or to the standards adopted by the profession, are hampered by the lack of criteria of quality or effectiveness. It was recognized that new measures were needed to gauge effectiveness…

As part of a college-wide assessment effort, St. Petersburg Junior College (Florida) conducted a survey of enrolled students in October 1995 to determine their perceptions of the quality of the college's academic and student support services. Questionnaires were distributed to 6,197 students, asking them to rate 28 college services on a 5-point…

These guidelines provide basic information to administrators, teachers, library media specialists and the general public for the evaluation of library media programs at the school and district level. They can also be used as a resource for establishing, developing and improving programs as well as for setting goals and objectives for the program…

A 1956 Office of Education study showed that 26 million rural residents were without any public library service and that more than 300 rural counties had no public library within their borders. An additional 50 million rural residents had only inadequate service. Congress passed the Library Services Act in 1956 to stimulate the further development…