In autumn 2012, the University of Birmingham launched FindIt@Bham, a Primo-based Resource Discovery Service, after a series of focus groups with students and staff to help determine its initial configuration and customization. This article presents the results from a large-scale online survey and focus groups that were conducted to poll users'…

The major objective of Project LEEDS (Library Exemplary Elementary Demonstration of Springfield) was to provide a visitation program emphasizing a demonstration of excellent service to the school district. The project had three components: (1) the library program was integrated into the educational program by providing librarians in every school,…

Includes five articles that discuss library and information work in Africa. Highlights include computerization in Nigerian libraries; education for library and information services in Ghana; an evaluation of African librarianship; the role of Nigerian publishers in national development; and the role of information services in national development…

This report is designed to accompany House of Representatives Bill (H.R.) 2742, which amends and reauthorizes the Library Services and Construction Act (LSCA) through 1994. In discussing the background of the bill and the need for the legislation, it is noted that, since recommendations from the 1991 White House Conference on Library and…

Current trends in public library reference service include use of online systems; budget constraints in public sector; increased service; use, training, and supervision of paraprofessionals; centralized organization of reference service; participation in management of reference services; and more realistic attempts at measurement and evaluation of…

Explains videotex, discusses its usefulness in disseminating large quantities of information via computer, and describes the use of videotex at the Glaxo, Inc., library where it is used for a daily news service and newsletters. An evaluation of the videotex services is reported, including usage statistics and results of a library survey. (Contains…

This examination of the philosophy and objectives of academic library reference services provides an overview of the major reference approaches to fulfilling the following primary objectives of reference services: (1) providing accurate answers to patrons' questions and/or helping patrons find sources to pursue their research needs; (2) building…

This article describes use of the InfoTrac system, a self-contained periodical reference system designed for in-library use that provides coverage of 900 general interest, business, management, and economic periodicals, at Indiana University (Bloomington). Discussion covers InfoTrac installation, InfoTrac and student interaction, system…

This 16-article issue focuses on history, policy, services, users, organization, evaluation, and automation of the archival reference process. Collections at academic research libraries, a technical university, Board of Education, business archives, a bank, labor and urban archives, a manuscript repository, religious archives, and regional history…

This paper presents a program overview of library services to distance education students at the University of Nebraska-Lincoln (UNL). In the fall of 1997, a survey on use of library services was sent to students in an interdepartmental master's program. Questions focused on the use of the library online catalog, the World Wide Web, and the…

The purpose of the School Library Resources Program was to provide direct support to local public and non-public schools in their efforts to develop and maintain high quality library and media resources as an adjunct to their instructional program. There were two major emphases in the 3-year old program during the 1984-85 year. The first was to…

This study evaluates user satisfaction and the cost effectiveness of the use of computer systems in the Braille and Talking Book Program of the Ohio Regional Libraries for the Blind and Physically Handicapped, and makes recommendations for patterns of service and funding. This report provides an executive summary as well as a 3-part presentation…

Management guidelines for library planning and a strategic planning program profile based on the literature were used in the planning process for implementing access to databases on CD-ROM at the Daniel Library of the Citadel, Military College of South Carolina. According to this model, the planning process would consist of five stages: (1)…

The operation of the Ohio College Library Center (OCLC) on-line bibliographic system in Texas and New Mexico Libraries was evaluated. The economic aspects of automated cataloging and card production were compared with previous methods; the effectiveness of the system as a tool for pre-order searching was evaluated; and the impact of the system's…

Data for this evaluation of the District of Columbia Public Schools (DCPS) School Library Resources Program as operated during the 1983-84 school year were collected via surveys of library media specialists and teachers. The stated objectives of the program scheduled for attainment by June 1984 called for planning a pilot program for…