To improve customer service, some academic libraries have used a service philosophy statement to foster a shared understanding of service standards. The authors conducted semistructured interviews with heads of public services at academic libraries to understand how the service philosophy statement was used in practice and its impact on staff…

Makerspaces have continued to be a popular addition to the services offered by libraries. This article will address the creation and implementation of one at a mid-sized medical library. The writer will summarize their personal experience of the steps taken towards opening the makerspace and give insight into the process. This article will also…

School librarians in Alaska have worked diligently to see the American Association (AASL) Standards Framework for Learners adopted by the state board of education from December 2018 until September 2020, when they were approved by the Alaska State Board of Education. The standards will be formally adopted after being signed by Alaska's Lieutenant…

The University of Michigan, Ann Arbor had embraced service design and design thinking, but the pandemic-induced campus transition enabled staff to innovate differently. Many services transitioned to virtual options but some onsite library services reopened for Fall 2020. Library employees created a new service model to accommodate request…

This article provides a case study about an institutional ORCID initiative at Florida State University. The authors describe how they launched the initiative with minimal resources and staff time at their disposal. The authors also describe specific strategies that can be replicated at other institutions, including identifying the right partners…

To gain firsthand insights into the daily workflows of researchers and to create opportunities to engage in the full research life cycle, engineering librarians at North Carolina State (NC State) University launched a pilot project to embed themselves into campus research groups by attending weekly lab meetings. This article provides details on…

This article presents the University of South Florida's Virtual Book Club, created and continually improved during a time of social isolation (COVID-19 pandemic). Implementation steps taken are discussed, presenting practical considerations to others who may wish to replicate this program. Additionally, this article explores findings from a…

In the past five years, Delta State University's academic library has made significant efforts to develop sustainable outreach programs that support the LGBTQ+ (Lesbian, Gay, Bisexual, Transgender, Queer+) community. This program has increased the library's visibility and enhanced its image among its students, faculty, and staff. The article…

Learning in makerspaces involves doing, playing, thinking, experimenting, creating, collaborating, mentoring, inquiring, problem-solving, producing, inventing, designing, building, and sharing (Loertscher, Preddy, and Derry 2013). Whatever the character of a makerspace, all makerspaces have the same goal: to actively engage students in open-ended…

This report describes the Achieve 180 Program in Year 2. The 53 participating schools received Texas Education Agency campus accountability ratings of "Improvement Required" (IR), "Not Rated," or "Former Improvement Required" at the end of the 2017-2018 school year. The 2018-2019 Achieve 180 Program's centralized…

This case study will describe the labor and collaborative efforts, to-date, of an embedded librarian to pilot an OER textbook creation and/or adoption program in her liaison area--a school of education serving approximately 850 graduate and 150 undergraduates at a private Catholic university on the West Coast of the U.S.A. This case study will…

A large district has some unique challenges when planning support for a reflective growth process around implementing the "National School Library Standards for Learners, School Librarians, and School Libraries." This type of setting typically has a wide variety of school demographics, budgetary constraints, school library staffing…

Tennessee State University was a decade long user of OCLC's ILLiad platform. 2019 marked the year when the relationship with that system ended as our two interlibrary loan departments migrated to Tipasa, OCLC's new cloud-based system. The platform change did not stem from dissatisfaction with ILLiad but from being informed that Tipasa would…

This case study discusses the implementation of formal organizational learning activities at the Richard G. Trefry Library, which serves the American Public University System, an accredited, for-profit, asynchronous institution of higher education. Discussed are the challenges and solutions throughout the implementation processes along with the…

This report describes the Achieve 180 Program in Year 3, the last of the three years initially planned for this comprehensive program. The 54 participating schools received Texas Education Agency campus accountability ratings of "Improvement Required" (IR), "Not Rated," or "Former Improvement Required". The 2019-2020…