This work explores the ways in which academic librarians specializing in areas related to user services consider the courses they took as part of obtaining their library and information science (LIS) degree prepared them to deal with issues of customer service in their current work. Effective customer service is a central aspect of accomplishing…

This paper presents a policy decision tree for digital information management in academic libraries. The decision tree is a policy guide, which offers alternative access and reproduction policy solutions according to the prevailing circumstances (for example acquisition method, copyright ownership). It refers to the digital information life cycle,…

This study which is based on the Technological Acceptance Model (TAM), seeks to explore whether librarians and LIS students are familiar with the newest technological innovations and whether they are ready to accept them. The research was conducted in Israel during the first and second semesters of the 2012 academic year and considered two…

Introduction: Reports the conduct of a national survey in Sweden to establish the desired research priorities for libraries. The research sought to establish what evidence-base is needed for evidence-based practice. Method: The Delphi method was employed to solicit opinions on the kinds of research needed by libraries of all kinds in Sweden.…

DATA PRESENTED IN THIS REPORT WERE BASED PRIMARILY ON QUESTIONNAIRE RESPONSES OBTAINED THROUGH A NATIONAL CENSUS OF SPECIAL LIBRARIES AND INFORMATION CENTERS. THE SURVEY WAS MADE DURING THE PERIOD FROM AUGUST 1961 TO FEBRUARY 1963. ALTHOUGH THERE WERE MORE THAN 10,000 ENTRIES IN THE PUBLISHED DIRECTORY, EXCLUSION OF CANADIAN LIBRARIES AND DELETION…

Entering M.L.S. students, University of Toronto, were tested to elicit preference regarding provision of library service to older adults (theory-in-use) and degree of agreement with "The Library's Responsibility to the Aging" statement (espoused theory). Statistical analysis indicated no significant incongruence between students'…

This College Library Information Packet (CLIP) Notes provides information on displays and exhibits in small college and university libraries. Displays and exhibits have long been an accepted yet under-documented are of library work. This survey presents a collection of data and supporting documents about current display and exhibit practices in…

Library schools were surveyed for 1982-85 data on course offerings, enrollment, faculty characteristics, and continuing education programs in children's and young adult services to determine if there has been actual deterioration. Due to problems with the design and response, the results are a beginning for other researchers to build on. (EM)

The IFLA/FAIFE World Report Series is unique. It is the only source based on a systematic data collection process that provides an overview of how libraries around the world are tackling barriers to freedom of access to information and freedom of expression. This year's edition includes 84 country reports which detail the extent of Internet access…

Assessed the information-seeking behavior of scientists at the University of Oklahoma using an electronically distributed questionnaire, a copy of which is appended. Results indicate a preference for printed peer-reviewed journal articles and the need for libraries to provide access to electronic bibliographic databases. Appendix II lists…