Emanating from the ground-breaking Library Impact Data Project, the aim of the Roving Librarian project first initiated in 2011 was to offer personalized help outside of the traditional library to library non-users in social or academic settings using Android and the iPad tablets. It was thought that the portability and flexibility of these…

Regular evaluation of archival reference services is essential to ensure that users have appropriate access to the information they need. Archives New Zealand has been measuring customer satisfaction for many years using self-completion questionnaires but recently trialed two new methods of evaluation, using external research companies. One…

This article reports on a project which was undertaken in 2006 to investigate the current modes and methods for delivering reference services in Australian academic libraries. The project included a literature review to assist in providing a definition of reference services as well as a snapshot of statistics showing staff and patron numbers from…

Librarians are provided with three samples of Reference Question Forms," and useful advice on how to compile library statistics on reference questions. (MF)

This report includes an account of the RASD program of the American Library Association at the 1979 Dallas Conference with an annotated bibliography on guidelines for information services, and a questionnaire distributed at the RASD Business Reference Services Committee meeting at Dallas, with tabulated results. (JD)

Survey of 56 public reference librarians from New York, Ohio, and Pennsylvania reveals that they perceive reference service as comprising question answering (34 percent); locating information (30 percent); service (17 percent); providing materials (7 percent); aiding readers in library use (4 percent); telephone referral (2 percent); 100 percent…

Discusses results of an empirical study of the library reference assistance process that indicate the need to incorporate a select strategy that librarians use in the choice of appropriate information sources. The reference process is examined, a model is presented, and the survey instruments and examples of reference transactions are appended.…

A survey of reference librarians working in 114 public libraries in metropolitan Chicago was conducted in 1983 to determine their acceptance of specific community information and referral (I&R) services, as defined by Thomas Childers in his nationwide survey of public libraries in 1978. A total of 106 responses to the 1983 survey were…

Reports results of 1983 survey of 25 public libraries and 1981 survey of 11 public libraries, both of which focused on facets of online information services--user fees, databases, documentation, equipment, miscellaneous services, and subject areas searched. The 1983 questionnaire and seven sources are appended. (EJS)

In an effort to accelerate in-depth use of its libraries by undergraduates, Brown University has designed a plan of bringing advanced graduate students, veterans of intensive summer training in reference work, into contact with the undergraduate library user. (2 references) (Author)

Data regarding current services in hospital libraries of the metropolitan Detroit area form the nucleus of this study. The purpose of this study is two-fold: (1) to ascertain what services are given to users of hospital libraries and (2) to determine the value of the inventory as a means for obtaining information on user-services in hospital…

Discusses responses of 937 academic library directors who were surveyed to determine whether their libraries provide services to users outside academic community; whether outside users are charged fees; and what services are provided for fee. Extracts of information (services, staff, comments) received from ten universities are highlighted. Survey…

In 1976 research was undertaken to assess the progress of the Ohio multicounty cooperative library programs since the authorization by legislation in 1969 of the Area Library Service Organizations (ALSO). This report makes recommendations to assist library development staff and multicounty cooperative project directors to improve planning,…

Presents results of a telephone survey of 30 librarians from rural Pennsylvanian public libraries conducted by the Center for the Study of Rural Librarianship at Clarion State College, Pennsylvania. Average population served, hours of service, book collection size, and questions asked are noted. Seven references are cited. (EJS)

Demonstrates the application of a marketing technique, conjoint analysis, to the measurement of users' preferences for service patterns in an academic library. Eight references are cited. (FM)