Although scholarship has addressed issues around serving international students in U.S. and Canadian libraries, reports on how Chinese graduate students use information in Chinese universities, especially for a particular discipline, are rare. In this study, the author interviewed 15 graduate students and researchers in a top-ranked chemistry…

The University of Michigan Library wanted to learn more about the kinds of searches its users were conducting through the "one search" search box on the Library Web site. Library staff conducted two investigations. A preliminary investigation in 2011 involved the manual review of the 100 most frequently occurring queries conducted…

Eighteen scholarly papers and twelve abstracts comprise the content of the fourteenth annual Brick and Click Libraries Symposium, held annually at Northwest Missouri State University in Maryville, Missouri. The proceedings, authored by academic librarians and presented at the symposium, portray the contemporary and future face of librarianship.…

In recent decades the literature dealing with graduate students and library use, including bibliographic instruction, information-seeking behavior, and information literacy has grown. However, there still appears to be a lack of research and resources available on the information-seeking behavior skills of graduate education students, which can…

Discussion of humanities research focuses on the humanist patron as author of the text. Highlights include the research process; style of expression; interpretation; multivocality; reflexivity; social validation; repatriation; the image of the library for the author; patterns of searching behavior; and reference librarian responses. (37…

Several reference librarians respond to the Hernon and McClure study on the accuracy of library reference services. Highlights include problems with the methodology used (unobtrusive observation), and performance factors not addressed by the study. Comments by Hernon and McClure address these responses and ways to improve reference services are…

Reports experimental results of a study of the cognitive aspects of information retrieval which focused on user interaction with document organization, user-librarian negotiation, and the librarian's search procedure. Related studies, the cognitive viewpoint, and experimental design and analysis methods are discussed. Forty-two sources are listed.…

Presents results of study evaluating reactions of 20 university students and faculty to first-time online database searching on the Bibliographic Retrieval Service's menu-driven BRS/After Dark. Background information on participants, search analysis and problems, end user education needs, and the role of the intermediary are discussed. Four…

Describes quantitative and qualitative research that investigated students' perceptions of the library service at the University of Sussex (England). Highlights include results of a user survey regarding the reserve collection, user interviews and the software package used to analyze them, and types of student searching. (Author/LRW)

Detailed analysis of 462 university faculty search request forms identifies similarities and differences among representatives of academic disciplines in their approaches to seeking information online. Search particulars noted include comprehensiveness, scope, language, retrospectiveness, relevant citations, search purpose, funding, clarity, and…

Discusses online searching and the characteristics that make librarians good searchers. Topics include curiosity; creativity; enjoying the research process; research methodology to help in decision making; information sources other than the Web, including print sources and commercial databases; Boolean logic; and job opportunities for searchers.…

The Getty Information Institute conducted a two-year study of online searching by 27 humanities scholars using DIALOG. Discusses results and recommends that library services: provide interdisciplinary information for humanities scholars; recognize that online searching in humanities may be harder than in sciences; expect wide preferences for…

Describes the development of Web-based library services and resources available at the Rosenfeld Library of the Anderson Graduate School of Management at University of California at Los Angeles. Highlights include library orientation sessions; virtual tours of the library; a database of basic business sources; and research strategies, including…

Describes the methodology and findings of a study that examined the reasons that people use academic libraries and the relationship between library use, library instruction, and user success. The conclusions identify library services and physical facilities that may increase user satisfaction. (Author/CLB)

An instructional module designed to help librarians learn to identify and negotiate reference questions is presented and discussed. The instructional module consists of an essay on performance of negotiation as a decision-making step in the reference process, and exercises for identification of queries that should be negotiated. A videotape which…