While there is a considerable body of literature that presents the results of citation analysis studies, most researchers do not provide enough detail in their methodology to reproduce the study, nor do they provide rationale for methodological decisions. In this paper, we review the methodologies used in 34 recent articles that present a…

The University of Michigan Library wanted to learn more about the kinds of searches its users were conducting through the "one search" search box on the Library Web site. Library staff conducted two investigations. A preliminary investigation in 2011 involved the manual review of the 100 most frequently occurring queries conducted…

A traditional mixed methods research model of citation analysis, a survey, and interviews was selected to determine if the Bruce T. Halle Library at Eastern Michigan University owned the content that faculty cited in their research, if the collection was being utilized, and what library services the faculty used. The combination of objective data…

This report is a part of Phase I of the Detroit Metropolitan Library Project and contains suggestions for methods and procedures for Phases II and III of the Project in which patron use and costs of patron services at the Main Library are to be measured. The report includes recommendations for new instruments for measuring patron use and…

This article provides an overview of a new project for a long-range program of research to improve the quality of Federal technical library and information services. (MF)

The main concern is with identifying exemplar user need studies and discussing the possible value of their methodology for a broader range of library services. (Author/MF)

Developed to assist librarians in the measurement and evaluation of the library's ability to provide services, this guide suggests a number of evaluation techniques that may be used once the reasons for a study have been clearly determined and locally peculiar conditions have been taken into account. The first section explains methods for…

Based on the concept that library use measurement should have as its basic starting point the individual patron, a method of data collection and analysis has been developed that explores individual patterns of borrowing over time. The method accounts for the number of visits on which borrowing takes place, number of items borrowed per visit, and…

Reports the findings of a survey of 226 faculty members in the social sciences at the University of Illinois concerning their use of serials. Information regarding their serial needs, patterns of use, and the usefulness of specified services is presented, and means of improving service despite budgetary restraints are discussed. (Author/JD)

This report describes a study which was made by the Central Library of Rochester Public Library to determine how Central could best serve the needs of young adults and encourage them to be library users after financial cutbacks forced the closing of their Teen Lounge. Data were gathered in the period from August 1977 to May 1978 through staff…

The SERVQUAL measure was developed by A. Parasuraman, L. Berry, and V. Zeithaml (1988) to measure perceptions of service quality, originally in the retailing sector. However, libraries and other educational institutions are also service providers. Librarians in particular have increasingly become interested in measuring quality of service as the…

A Rand Library user survey was conducted in February 1975. It involved the collection of sufficient baseline data describing user characteristics, usage, and satisfaction parameters to enable specific library policy alternatives to be evaluated. This article gives a brief overview of the survey instrument design, the data collection methodology,…

This 1982 survey of adult users in small public libraries provides statistical data on current and future user patterns in relation to youth services program. Details on method and library sample, reasons for public library use, children of library users, and the case for youth services are covered. (5 references) (EJS)

Some students and all instructional faculty at the U.S. Air Force Academy Library were surveyed by a team of computer and behavioral scientists and library administrators. Findings included a high opinion rating of known services but also identified numerous little-known services and resources; measurable differences in usage patterns were…

Describes the use of focus group interviews by the Iowa City Public Library to determine how the libraries' business services were being used and how they could be improved. Analysis of group suggestions highlights lack of knowledge about library services, differing degrees of perceived ease of use and motivation, and time constraints. (22…