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Direct linkColón-Aguirre, Mónica – Education for Information, 2017
This work explores the ways in which academic librarians specializing in areas related to user services consider the courses they took as part of obtaining their library and information science (LIS) degree prepared them to deal with issues of customer service in their current work. Effective customer service is a central aspect of accomplishing…
Descriptors: Service Learning, Academic Libraries, Librarians, Users (Information)
Phillips, Abigail Leigh – ProQuest LLC, 2016
Cyberbullying is a problem many young adults ages 12 to 18 have experienced on a daily basis. Adult support is critical in both the prevention and intervention of cyberbullying. Although parents, teachers, and school administrators have been highlighted as sources of support for cyberbullied young adults, librarians have not been studied as a…
Descriptors: Empathy, Bullying, Computer Mediated Communication, Librarians
