Libraries have become increasingly interested in studying the use of spaces within their buildings. Traditional methods for tracking library building use, such as gate counts, provide little information on what patrons do once they are in the library; therefore, new methods for studying space usage are being developed. Particularly promising are…

In 2008, researchers at the Library Research Service (LRS) undertook the "U.S. Public Libraries and the Use of Web Technologies" study, with the intent to document the use of various Internet technologies on the websites of public libraries throughout the nation (Lietzau, 2009). The results of that study set a baseline for the adoption…

A customer contact center offers academic libraries the ability to consistently improve their telephone, e-mail, and IM services. This paper discusses the establishment of a contact center and the benefits of implementing the contact center model at this institution. It then introduces a practical methodology for developing a valid measurement…

U.S. public libraries provide free public internet services to the communities that they serve, but require robust, high-speed broadband internet connections to continue meeting public demands. The 2008-2009 "Public Library Funding & Technology Access Study" ("PLFTAS") illustrates challenges that public libraries encounter in achieving broadband…

Discusses the concept of a paperless society and the current situation in library automation. Various applications of automation and telecommunications are addressed, and future library automation is considered. Automation at the Monroe County Public Library in Bloomington, Indiana, is described as an example. (MES)

Describes external sources of funding for public libraries to establish and maintain their technology infrastructure, telecommunications services, and network-based resources and services. Highlights include LSTA (Library Services and Technology Act); the E-rate program; and the Bill and Melissa Gates Foundation U.S. Library Program. (LRW)

This is a feasibility study of a communications system for Wyoming libraries with recommendations for its installation. The basic recommendation calls upon the Wyoming State Library to undertake a demonstration project in rapid interlibrary communications, using teletype (TWX) facilities between selected libraries for a period commencing as soon…

Describes the Pacific Northwest Bibliographic Center's use of Electronic Mail Systems to transmit and receive interlibrary loan requests among the network's member libraries. Cost was determined to be minimal when compared to benefits of faster turn-around time, savings in staff time, and improved communications. (RAA)

This paper discusses the construction of the infrastructure for libraries' digital document telecommunications. The first section describes the topologies of the library LAN (Local Area Network) cabling system, including the main characteristics of the LAN and three classical topologies typically used with LANs, i.e., the bus, star, and ring…

The OCLC Interlibrary Loan (ILL) Communications Subsystem provides participating libraries with on-line control of ILL transactions. This user manual includes a glossary of terms related to the procedures in using the system. Sections describe computer entry, searching, loan request form, loan response form, ILL procedures, the special message…

This discussion of the impact of electronic developments on the dissemination of information and the role of the library argues that a central role as a switching center and information consultant will be critical to the survival of the library in the rapidly evolving electronic information environment. (CHC)

Different views on the future of research libraries are presented in this collection of papers from persons affiliated with the State University of New York (SUNY) at Albany. Joseph Z. Nitecki (library director) discusses the effect of social change on library missions, operations, and procedures. Warren F. Ilchman (vice president for research and…

Addressing both positive and negative issues associated with adapting telefacsimile technology to meet library service needs, this guide provides basic information about the technology while illustrating how librarians have begun to incorporate it into their work processes. The following topics are covered: (1) the definition of telefacsimile and…

The introduction to this addendum (the Action Plan is LI 004 521) discusses the present use by libraries of information-handling technology and identifies some of the trends taking place in performing essential library services. While some limited inroads have been made in automating certain public library functions, the bulk of services is still…

Discusses use of microcomputer hardware and software, telecommunications methods, and advanced library methods to create a specialized information center's database of literature relating to farm machinery and food processing. Systems and services (electronic messaging, serials control, database creation, cataloging, collections, circulation,…