Authors share their experiences in training Oklahoma Teletype Interlibrary System/ Oklahoma Information Line (OTIS/OIL) personnel in the techniques of "profiling" searches during a one day workshop. Components of the workshop described are straight lecturing, interactive lecturing, role playing, and problem solving. (JPF)

Four aspects of user satisfaction are identified and discussed: output, service policies, library as a whole, and interaction with library personnel. While techniques for output measurement have received the greatest attention, other assumptions can be made about user satisfaction measurements. They will be affected by requirements, expectations,…

Presents the role of the Pikes Peak Library District's services in the creation and dissemination of an online clearinghouse in all four phases of emergency management: mitigation, preparedness, response, and recovery. Seven agencies and organizations involved in the network of community information that has been created are briefly described.…

Describes program at Pennsylvania State University Libraries designed to inform faculty and graduate students about activities of library's fee-based search service and to explain individual subscription alternatives available to microcomputer owners for running searches. Registration form, results of pre-session and post-session questionnaires,…

Description of information services from the National Library of Medicine (NLM) highlights a new system for retrieving information from NLM's databases (GRATEFUL MED); a formal Regional Medical Library Network; DOCLINE; the Unified Medical Language System; and Integrated Academic Information Management Systems. Research and development and the…

Four articles outline problems, programing, case studies, and hardware/software selection in library use of microcomputer-based electronic bulletin board systems (BBS). Highlights include the North-Pulaski (Chicago, Illinois) BBS, features of Liverpool Public Library (New York) system, and misuse of a library BBS (obscenity, bulletin board…

A medium-sized aerospace library has developed interim solutions to automation needs by using software and equipment that were available in-house in preparation for an expected integrated library system. Automated processes include authors' file of items authored by employees, journal routing (including routing slips), statistics, journal…

Defines criteria applicable to implementation of end-user online searching service in academic education library (ease of use, flexibility, administrative ease, security, compatibility with available equipment) and describes systems in four categories--software (front ends, downloaded subsets), gateways, user friendly vendors, and straight vendor…

Overview of the impact of information technology on libraries highlights turnkey vendors, bibliographic utilities, commercial suppliers of records, state and regional networks, computer-to-computer linkages, remote database searching, terminals and microcomputers, building local databases, delivery of information, digital telefacsimile,…

Description of the Westport (Connecticut) Public Library's experience with DIALOG as an effective ready reference tool highlights introduction of the search service, location of the terminal, the three most popular databases, a workshop to provide online training for the entire reference staff, and costs and free searches. (EJS)

Preliminary description of design of electronic library and home information delivery system highlights potentials of personal computer interface program (applying for service, assuring that users are valid, checking for measures, searching, locating titles) and incorporation of concepts used in other information systems (security checks,…

Describes development of an online catalog for Dartmouth College Libraries by Dartmouth and Bibliographic Retrieval Services (BRS). Highlights include Dartmouth parameters; capability of creating a fully inverted file for entire bibliographic citation provided by BRS software; features of BRS/Dartmouth user interface; telecommunications links; and…

Describes MARC record-based online information retrieval system that provides full search and maintenance capabilities for manuscript records and indexes in the Special Collections Department, Hunter Library, Western Carolina University. Item versus group description of manuscripts, system architecture, searching, and record structure and file…

Research Libraries Group (RLG) is a corporation owned by 26 academic libraries in the United States. To accomplish their goals, RLG maintains a computerized library services system known as the Research Libraries Information Network (RLIN). The RLIN system (and subsystems), design considerations, functions, and benefits for RLG members. (Author/JN)

Discussion of the design and implementation of the Circuit Rider Librarian Program, a shared services project for delivering reference services to eight hospitals in Maine, includes a cost analysis of services and description of user evaluation survey. Five references, composite results of the survey, and postgrant options proposal are appended.…