Librarians at Indiana University Northwest Library surveyed patrons on how to make the library's collection and services more accessible by improving signage. Examines the effectiveness of signage to instruct users, reduce difficulties and fears, ameliorate negative experiences, and contribute to a user-friendly environment. (AEF)

Discusses the results of two collection assessments conducted 13 years apart at the University of Illinois at Urbana-Champaign. Both assessments focused on the central stacks collection, a repository collection serving the institution's 42 branch and departmental libraries. Findings provide insight into the results of deferred collections care and…

Presents four challenges faced by libraries and proposes research designs to address each of them. The challenges involve: invisible infrastructure; content and collections; preservation and access; and institutional boundaries. Proposes a mixture of research methods that includes surveys, case studies, documentary analyses, and policy analyses.…

Examines how the libraries of Dade, Broward, and Collier counties have responded with user-centered services to meet the diverse needs of South Florida's Hispanic population. The services are tailored to each system's population, provide services integral to ongoing operations, establish outreach efforts, and bring library services to the people.…

Explores what the library profession can learn from indigenous peoples. Highlights include cooperation, decision making, improving management, using workplace stories to provide reinforcement for success, generosity in service principles, patience, developing information networks, and diversity. (AEF)

Reference librarians can adapt services for older adults through interviews using interpersonal communication skills. Reader's advisory services, programming, and outreach activities should be focused to target older adult users. Information about issues of family relationships, health, housing, legal and financial affairs, and leisure can be…

Reference librarians must determine the unique information needs of patrons and develop and market appropriate collections and services. The changing instructional paradigm in education provides an opportunity for encouraging information use and literacy for the educational community. Discussion includes information seeking and library use by…

Describes the impact that the war on drugs in Colombia has had on their library services and on the lives of professional librarians. Topics discussed include political, staffing, budget, resource, and physical plant problems; the serious shortage of professional librarians; and extending library service to rural areas. (LRW)

Reflects on issues raised at the Library of Congress Institute on "Reference Service in a Digital Age." Discusses technology-oriented changes at the Library of Congress; the changing reference service model; collaborative partnerships; staff training; and the role of the reference librarian in the digital environment. (AEF)

Explores the management of CD-ROM service in Malaysian academic libraries and marketing strategies used to popularize it. Findings revealed that these libraries use a variety of marketing and promotional channels, some of which need improvement; the libraries need to strengthen their end-user education programs to suit users with different levels…

Suggests that to reach those responsible for funding, librarians need to be more assertive in making the school library's role and services understood. Discusses maintaining visibility, using every opportunity to tout new materials and services, having credibility and knowing the collection, making libraries comfortable and accessible, and…

In addition to building a new facility and providing innovative services to its students/faculty/administration, the Valley Library of Oregon State University, winner of the Gale Group/Library Journal Library of the Year Award, has created partnerships with public libraries, the business community, school districts, and other academic…

Examines implications of the Year 2000 Problem for libraries in the next millennium. Discusses planning ahead for on-time subscription service delivery; preventing a domino effect on cataloging service; vendor preparations; examples of librarians' perspectives; checking for compliance; and a bibliography of sources. (AEF)

Examines issues and trends surrounding the changing library environment, and how changes have influenced the role of librarians. Analysis of the library environment in the past, present, and future included four elements: (1) role of the librarian; (2) library collections; (3) technologies; and (4) users' needs. (AEF)

Based on the authors' experiences as catalog, reference, and network resources librarians, this paper examines traditional methods of operation and the emerging blending of duties and the effects on individuals and the profession. Examines changing demands on library users as a cause for the blurring lines. Concludes that catalogers and reference…