Assesses the history and development of library services to Latinos. Discusses the history, role, and impact of key professional associations. Identifies, analyzes, and discusses the relevance of major studies, reports, and other publications, calling attention to the paucity that prevails in professional literature addressing this population.…

Examines a new approach to measuring service quality--conducted at Yale University's libraries--one that produces findings useful for local planning and decision making. The goal is to probe the service attributes of greatest potential to both actual customers and service providers. The setting for this study was Yale University. (AEF)

Examines how to determine the best model of reference service. Highlights include: libraries and community; components of reference service; inherent values of reference service; conflicting values and models of service; technology and change; new models and old values; and the "right" model of reference service. (AEF)

Changes in user needs resulted in Colorado State University Libraries' decision to turn a traditional library computer lab into an information commons. Issues raised during implementation are discussed, staff training modules are described, and the center's success is evaluated. Training quickly became a critical factor. (AEF)

Used selectively and imaginatively, corporate sponsorship can be a powerful tool to help libraries achieve their mission of getting more children reading and visiting the library. Focuses on development of the summer reading program by the Oregon Library Association. Discusses planning and fundraising; publicity; distributing funds; obstacles; and…

Reflects on the potency of libraries as community assets during the past 2000 years. Traces the preservation of knowledge in ancient libraries. Addresses ecclesiastical library development and the relatively recent rise of public and academic libraries; identifies their connections with their communities, and the relevance for today. Describes…

Reports on some of the new ways public library sites are presenting themselves to their patrons and to the broader World Wide Web audience. Discusses library virtual tours; calendar display; audio-visual materials; resource listings; book clubs; money-raising activities; fugitive fact files; hot item advisors; periodicals; FAQs (frequently asked…

The purpose of this study was to determine norms against which the characteristics of community library services could be tested. The five oldest community libraries in the Pinetown (South Africa) public library system were examined. Results showed that certain public library systems, like Pinetown, have made significant progress toward becoming…

Toni Garvey, director of the Phoenix Public Library (PPL) and LJ 2004 Librarian of the Year, has practiced her profession in a Western county jail, for the politicized board of a Southern public library, in the children's room of a university community, and through the up and down economics of a major American city. She has managed branches and…

The New Thought movement is the focus of an exercise in developing a core collection to support research in a defined subject area. The authors outline the New Thought movement's conceptual and historical development and apply this outline to the selection of library resources. A sample collection development policy is included; such a policy is…

Distance learners are a unique target-population for the marketing of library services and resources. Because these patrons do not visit the library often, if at all, it is crucial to actively promote the library resources and services available to them. Marketing strategies for distance learning library services need to take a multifaceted…

Fremont Rider's 1944 book, "The Scholar and the Future of the Research Library", had a major impact on research library thinking. The issues raised by Rider, such as research library economics, collection, acquisition and management policies, and library cooperation still resonate today, although his technology solutions have long since been…

Online library services have been mostly available uniquely in English. To serve the diverse communities that uses library services, a growing number of libraries have been investigating the ins and outs of offering virtual reference in languages other than English. Developing this kind of service in languages spoken by various library user groups…

Short on funding and IT staff, a Western Canada library struggled to provide adequate public computing resources. Staff turned to a Linux-based solution that supports up to 10 users from a single computer, and blends Web browsing and productivity applications with session management, Internet filtering, and user authentication. In this article,…

Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers…