This SPEC Kit and Flyer focus on the extent to which Association of Research Libraries (ARL) libraries engage in formal or organized customer service programs. Seventy-five out of the 121 member libraries responded to the customer service program survey (61%). The SPEC Flyer discusses results in terms of customer service program characteristics,…

In addition to a literature review emphasizing definitions, statistics, and legislation concerning learning disabilities, this paper presents the results of a 1987 survey of academic libraries regarding their services for postsecondary learning disabled students. Responses (n=525) to the questionnaire indicated that, as a group, academic…

Based on information collected from a survey of selected state library agencies, this booklet describes the governance, funding, membership criteria, and services of library systems in Illinois, New York, California, Minnesota, Wisconsin, Colorado, and Connecticut. An overview of the development of multitype library systems and definitions of…

This report provides data on the resources and expenditures of libraries in 160 state institutions in New York for the year 1985-86 and in 171 institutions for 1986-87. Six state departments are represented: Correctional Services, Education, Health, Mental Health, Youth, and the Office of Mental Retardation and Developmental Disabilities. Data…

This report describes a 1986 survey of procedures and priorities at Indiana University and Purdue University regional campus libraries designed to aid the librarians at the Walter E. Helmke Library at Indiana University-Purdue University, Fort Wayne, in re-evaluating various library procedures. Responses were received from nine of the 11 libraries…

Describes a study sponsored by the U.S. Department of Education which identified 62 outstanding library programs and lists 22 model school library programs and 16 programs serving school systems. Topics discussed include the search process, selection criteria, school library programs, cooperation, innovations, technology, and the catalog that…

Two surveys were conducted in 1981/82 and 1982 respectively to determine if Illinois public libraries were satisfying their patrons in terms of book use, and how much money Illinois public libraries received directly from their patrons in library fines, fees, and charges. In the first study, 2,133 adults returning a book at a random sample of 71…

The purpose of this College Library Information Packet (CLIP) Note is to help libraries identify desirable elements found in computer use policies and to provide guidelines for college and small university libraries that want to develop policies or have been directed to implement policies for computer usage in their libraries. In January 2001, a…

This study focuses on the planning necessary to support library instruction for an online public access catalog in an academic library. The installation of an online catalog is viewed as an opportunity for librarians to teach effective use of the library catalog. The project report consists of a review of the literature pertaining to the…

Modelling its self-study on earlier document availability research by Saracevic, Shaw, and Kantor, the Periodical Department of the William Paterson College Library (Wayne, New Jersey), evaluated service to its patrons. Specially modified and coded periodical request forms were collected from a sample of patrons who requested periodicals from the…

A library survey was conducted during February 1983 to ascertain the characteristics of the user population, user needs, and user satisfaction with library services in five science and technology libraries at the University of Texas at Austin, including the chemistry, engineering, geology, physics-mathematics-astronomy, and science libraries. A…

Academic librarians in Illinois were surveyed to determine their attitudes toward and recordkeeping practices for online searches. Findings indicate that confidentiality is considered to be as important for online searches as for circulation records, but that recordkeeping practices and attitudes toward subject and client disclosure do not assume…

This College Library Information Packet (CLIP) Notes provides information on displays and exhibits in small college and university libraries. Displays and exhibits have long been an accepted yet under-documented are of library work. This survey presents a collection of data and supporting documents about current display and exhibit practices in…

Developed in response to issues raised about the circulation of bound periodicals, the cost of photocopies, and the condition of the photocopiers, this report of the Joint Committee to Study Library Periodical Services at the Virginia Commonwealth University libraries recommends goals for periodicals services for both campuses of the university.…

Examines changes in the perceptions of public library children's services by library professionals through a content analysis of entries in "Library Literature" since 1958 which refer to children's library services and populations served. The opinions of current library administrators are compared to those of 100 years ago. (EM)