Users of the reference library at Blackhawk Community College (Illinois) were surveyed to determine user satisfaction and the total number of transactions. The survey's objective was to pinpoint problem areas, supply objective information, develop guidelines and standards, and support needed improvements or the continued maintenance of good…

Libraries devote serious resources to user-education programs and need to measure their effectiveness with hard data. This guide was designed to simplify the evaluation planning process and the making of evaluation instruments. The material was developed from hundreds of survey instruments used by librarians around the country. The handbook…

It is noted that the National Center for Education Statistics (NCES) and libraries have a mutual mission: the collection and dissemination of information in formats that are useful to the information needs of the public. This report discusses the NCES' mission statement in these terms and describes its broad-based data gathering program, which…